Specialist, RES, Financial Aid

Interested in a career at Langara College?

Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply!

Lang ara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.

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Job Title:

• Specialist, RES, Financial Aid
• Employee Group:

CUPE

Employee Type:

• Temporary (Fixed Term)
• Start Date:

• Monday, October 19 2026
• End Date (if applicable):

• Wednesday, March 31 2027
• Job Summary:

• The Specialist is functional expert in a specific registrarial field as assigned. The Specialist provides instructions and guidance to prospective and current students, internal staff, or external parties in registrarial matters in relation to the incumbent's area of expertise. The Specialist works within one or across multiple registrarial units to apply his/her business area expertise in the analysis, execution, or performance of the unit's functions. The Specialist supports the development of business procedures to accommodate the College's requirements for administering policies and procedures managed by the computerized information system. This position supports the development of RES changes, events, or projects. The incumbent provides superior customer service to a range of stakeholders.
• Job Description:

Duties & Responsibilities:

1. Serves as a subject matter expert in a specific field:

• •Provides guidance, support, and assistance to internal and external team members in developing, administering, or remediating a function within RES.
• •Responds to routine complex problems, enhancements requiring analysis, business process review, and issues which are escalated.
• •Applies and adheres to College and RES policies, procedures, and processes, and standards.
• •Recommends and defers discretion of exceptional decision making to a superior, especially in cases involving policy, precedence or impacts multiple layers or departments.
• •Utilizes a student information system or other system to verify, enter, access, retrieve, store, scan, and maintain information.
• •Organizes and disseminates information to ensure coordination amongst internal and external team members.
• •Produces routine or complex, and ad hoc reports and analysis, as required.
• •Trains colleagues, as required.

2. Supports the development of process that enhance a particular RES function, enhanced services, or projects within designated unit:

• •Works collaboratively with RES team and internal support services and external stakeholders in executing business process redesign projects, enhancements, or change initiatives.
• •Provides input and subject matter expertise during design and implementation stages. May recommend changes to procedures or guidelines.
• •Under the direction of a supervisor, executes change in conjunction with RES Supervisors, management, IT, and other support services. May participate in the development, deployment, troubleshooting, and ongoing maintenance of system upgrades.
• •Maintains and updates the student information system for the designated unit or function.

3. Provides superior customer service to prospective and current students, staff, and external parties:

• •May perform cashiering duties according to established policy or procedures. (e.g. transcripts, application fees, etc).
• •Manages a high volume of work, prioritizing tasks and requests from various sources.

4. Provides back-up to colleagues in similar positions in other RES units.

5. Performs other related work as required or assigned

Qualifications Required:

Education

• •Successful completion of a two-year diploma or an associate's degree in a related discipline.
• •Two (2) years of related experience in the business area of expertise, preferably in a Registrar's Office.
• •An equivalent combination of experience and education may be considered.
• •Advanced knowledge and experience with an integrated student record system (e.g. Banner).
• •Knowledge of post-secondary policy and procedures, programs and registrarial processes.
• •Knowledge of the BC post-secondary system.

Skills & Abilities

• •Excellent written and verbal communications skills.
• •Excellent ability to pay attention to detail and enter data accurately.
• •Excellent organizational skills and ability to set priorities when encountering conflicting demands.
• •Demonstrated ability to provide excellent customer service, respond to enquiries and provide information, assistance and related services to the general public, faculty, staff, and students.
• •Ability to work well under pressure, dealing with a constant flow of enquiries, requiring endurance and stamina and the need to stay focussed over prolonged periods of time.
• •Ability to work with challenging or difficult situations.
• •Ability to work independently and in a team environment.
• •Ability to multitask and work with frequent interruptions, while adhering to strict deadlines.
• •Ability to investigate and listen in order to solve problems and provide solutions.
• •Excellent ability to maintain collegiality, team work and a respectful workplace environment.
• •Ability to foster effective communication and teamwork among employees, facilitating understanding of individual, team, and organizational goals.
• •Ability to ensure that all employee and customer interactions are respectful, service focused, and collegial.
• •Ability to support RES team in change management which may include enhancing activities that drive change in collaboration with the change team.
• •Ability to interpret and apply College, government, and departmental policies, procedures and guidelines.
• •Ability to exercise judgement, tact and discretion.
• •Ability to maintain confidentiality of records and information.
• •Intermediate level in the use of standard computer applications including word processing (Word), spreadsheets (Excel), presentation (Power Point), and email.
• •Ability to achieve a keyboarding speed of 40 wpm.

Additional Info:

Hours & Days of Work: Monday through Friday, 9:00am to 5:15pm.

Why Join Langara?

At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honouring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance.

** Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part-time, or casual **

We offer the following benefits:

Extensive medical, dental, and vision coverage

Hybrid-work program for eligible positions

Generous vacation package plus paid time off during college winter closure (1 week in December)

Employer paid defined benefit pension plan

Potential eligibility for educational, training, and developmental programs

Access to on-site daycare subject to availability

Tuition waivers for courses at Langara College, subject to space availability

Course/program tuition reimbursements

Wellness classes and campus engagement events

Salary Range:

• $29.83 - $33.91 per hour
• Pay Grade:

• CUPE Paygrade 20
• Scheduled Weekly Hours:

• 35
• Hours may vary according to the needs of the department.

Compressed Workweek (Fortnight):

• Yes
• Closing Date:

• Friday, October 2 2026
• People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginn