Sr. Analyst – Complex Investigations

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Phoenix, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The Senior Analyst, Complex Investigations conducts the review, investigation, and resolution of the Bank’s most complex and high-risk financial crime matters across AML, Sanctions, and Fraud domains. As a senior individual contributor, the role independently executes multi-account, multi-entity, and cross-product investigations, produces defensible SAR narratives and decisioning, and applies advanced typologies and investigative techniques. The Senior Analyst operates within the escalation and quality frameworks owned by leadership, serves as a technical resource and informal coach to less-experienced analysts, and ensures all investigative outputs are consistent, well-documented, and regulator-ready under OCC, FinCEN, and internal program standards.

What You Will Do:

Complex Investigations & Case Execution

Independently conduct complex and high-risk investigations across products and customer types, including multi-account, multi-entity, and cross-product matters.

Handle repeat SAR subjects, continuing activity reviews, and examiner-referred matters in line with established escalation criteria.

Analyze transactional, KYC/CDD, and open-source information to reach sound, defensible investigative conclusions.

Identify and escalate systemic or thematic risks, unusual typologies, and potential control gaps emerging from casework to leadership.

SAR Decisioning, Narratives & Documentation

Draft clear, complete, and defensible SAR narratives and decisioning that withstand examiner, audit, and law-enforcement scrutiny.

Ensure all investigative documentation meets the five-element documentation baseline and internal quality standards.

Prepare Continuing Activity Reports (CARs) and support 314(a)/314(b), OFAC, and PEP-related investigative activity as needed.

Quality, Escalation & Governance

Operate within the escalation and quality frameworks owned by leadership; apply routing and escalation criteria consistently.

Partner with QC/QA teams by responding to feedback, remediating identified defects, and helping surface systemic trends.

Maintain consistency with enterprise investigative standards and methodologies across AML, Fraud, and Sanctions domains.

Technical Expertise & Coaching

Serve as a subject-matter resource on advanced typologies, investigative techniques, and analyst judgment.

Provide informal coaching, case feedback, and peer review to less-experienced analysts; support onboarding and training initiatives.

Contribute to the continuous improvement of procedures, desktop procedures, checklists, and reference guides based on casework insights.

Cross-Functional Collaboration

Coordinate with AML, Fraud, Sanctions, Compliance Advisory, Legal, and Technology partners on complex financial-crime scenarios spanning multiple risk domains.

Support regulatory examinations, internal audit, and validation efforts by preparing case artifacts and responding to information requests.

What You Will Need:

Bachelor’s degree required (Finance, Criminal Justice, Accounting, Business, or related field).

CAMS or equivalent AML certification strongly preferred.

Advanced certifications (e.g., CFE, CFCS) a plus.

5+ years of BSA/AML, Sanctions, or Fraud investigations experience, including complex or high-risk casework and SAR filing.

Demonstrated ability to independently investigate multi-account, multi-entity, and cross-product matters.

Strong command of financial-crime typologies, transaction monitoring systems (e.g., Actimize, FCRM), and watchlist/screening tools (e.g., Bridger).

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $60,000 – $100,500

• The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
• This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – [email protected]

Please click here to view Pathward's Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/