Sr. Cluster Manager , Quick Commerce

A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives

• Key job responsibilities
• - Ensure a safe work environment
• - Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations
• - Responsible for the overall Quality, Productivity and dark store performance
• - Appraise performance; resolve problems; and address staffing needs
• - Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• - Ensuring Building heath and inventory metrics with best in class quality metrics
• - Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
• - Proactively identify and lead process improvement initiatives
• - Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• - Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
• - Ensure best practices in people management and accountable for compliance, Connections and scorecards.
• - Manage People and team development
• - Create leaders and talent pipeline. Good stake holder management and project management skills
• - Do cross functional and cross mile interfacing and take up for the best practices and initiatives

• A day in the life
• - Ensure a safe work environment
• - Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations
• - Responsible for the overall Quality, Productivity and dark store performance
• - Appraise performance; resolve problems; and address staffing needs
• - Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• - Ensuring Building heath and inventory metrics with best in class quality metrics
• - Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
• - Proactively identify and lead process improvement initiatives
• - Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• - Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
• - Ensure best practices in people management and accountable for compliance, Connections and scorecards.
• - Manage People and team development
• - Create leaders and talent pipeline. Good stake holder management and project management skills
• - Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Basic qualifications

• - 2+ years of employee and performance management experience
• - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred qualifications

- 2+ years of performance metrics, process improvement or lean techniques experience

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