Sr Customer Service Specialist

Position Summary

The Customer Care Specialist is responsible for order managing till fulfillment and responding to customer inquiries via email, phone or face-to-face in swiftly manner. He/she will be the contact point for internal & external customers, co-ordinate and collaborate all customer’s order promptly and efficiently. Ensure all deliveries to customers are properly communicated to all parties, co-ordinate with Logistics/3rd party to ensure seamless deliveries, ensure customer’s inquiries/complaints/feedbacks are handled promptly and appropriately, as well as to achieve high level of customer satisfaction all the time.

Responsibilities and Duties:

• •Focus on order processing, order fulfillment till delivery in promptly and accurately manner.
• •Acknowledge customers’ email on queries/feedbacks/order placement within one working day.
• •Follow up with customers to ensure high level satisfaction and determining future requirements.
• •Ensure that customer’s complaints/feedbacks are well investigated, resolved, and escalating the complaints/feedbacks aptly to Senior and working with Regulatory & QSHE swiftly & independently.
• •Ensure the availability of certificate of analysis/compliance, applying inspection status.
• •Prepare, generate and disseminate customer’s reports on timely and accurately manner.
• •Collecting and sustaining sales data and database of customer contacts.
• •Maintain good filing and retrieval system to ensure easy access of work documents, when needed.
• •Always adhere to management systems and comply to standard operation procedures without fail.
• •Participate in continuous process improvement project; as and when needed.
• •Ensure compliance to the safety rules and measures stated in the WSH Risk Assessment.
• •Refrain from any unsafe or negligent act that may always endanger yourself or others at workplace.
• •Always use the personal protective equipment, to ensure safety at workplace.
• •Responsible to participate in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements and promoting sustainable practices.
• •Other duties as assigned.

Knowledge and Skills Requirement

• •Minimum GCE ‘O’ level or Diploma level.
• •At least 2 years working experience in related industry for senior position.
• •Professional, effective communication skills, an attentive listener, and a great team player.
• •Well-mannered, empathy, approachable, and well-disciplined in nature.
• •Calm and patient when dealing with customer in complex situations.
• •Reacts well under pressure, especially in a constantly changing organizational environment.
• •Proficiency in Microsoft Office.
• •Abide by Company’s policies and procedures at all times.
• •Always represent the Company in a professional manner.
• •Keeping Company’s information confidential.

Brenntag TA Team