Sr Engineer, Software Engineering - ServiceNow Platform Admin

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Aa a ServiceNow Platform Administrator you are critical in the day to day management of the platform for Nationwide that includes

• •Managing, configuring and maintaining the platform's stability, access, and workflows.
• •Management of the SDLC process including the management of update sets, environment deployment and implementations. Cloning of environments from production to the lower environments
• •Identifying and applying upgrades, patches and plugins
• •Instrumental in the management of the mid-servers and integrations (including APIs) with other applications including discovery and event
• •Key resource for license management and developing strategies for managing license usage, removing inactive entitlements, proactive monitoring to ensure licensing is not exceeded

• •Creation and updating UI policies, client scripts, business rules, and workflows to align the system with organizational needs.
• •Access & Security Management: Manage user accounts, roles, groups, and Access Control Lists (ACLs) to ensure secure data handling.
• •Troubleshooting including diagnosing platform errors, and assist developers with advanced configurations.

This role can also include development and deploying enterprise applications using the ServiceNow platform.

Platform Development: Building scoped applications, custom workflows, and tailored modules within the ServiceNow environment.

• •Testing & Debugging: Perform unit testing, regression testing, and User Access Testing (UAT).
• •Collaboration: Work alongside stakeholders, business analysts, and process owners to translate business requirements into technical solutions.

Qualifications & Requirements

• •Certification: Certified System Administrator (CSA) credential.
• •Experience: 1–3+ years handling day-to-day ServiceNow administration.
• •Technical Skills: Foundational understanding of JavaScript, ITIL frameworks, and relational databases.
• •Frameworks/Standards: Experience with Angular, React, or similar modern UI frameworks.
• •Platform Knowledge: Hands-on experience with core ServiceNow domains (e.g., ITSM, HRSD, ITOM, CSM).
• •Process Knowledge: Solid understanding of ITIL framework and DevSecOps principles.
• •Soft Skills: Problem-solving ability, clear communication, and agile mindset.

The preferred working arrangement for the role is a hybrid model, with a few days per week in the Columbus, OH office. However, remote work arrangements will be considered for candidates located outside the Columbus area.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

#LI-MS2 #LI-REMOTE

Job Description Summary

• If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!
• If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Senior Software Engineer, you will focus primarily on providing high-quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document, and maintain applications.

Job Description

Key Responsibilities:

Analyze solutions, develop, test, debug, document, and deploy software according to standards and best practices.

Apply secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

Use DevSecOps practices, tooling, and techniques.

Drive continuous improvement and learning through ongoing training, practice, and innovation.

Manage project priorities, deadlines, and deliverables proactively.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to a Technology Manager/Director.

Typical Skills and Experiences:

Education : Undergraduate studies in computer science, management information systems, or other related degrees are preferred. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.

Experience : Two or more years of software engineering, analysis, or related technology experience.

Knowledge, Abilities and Skills: Proficiency in one or more programming languages such as Java, C++, Python, or JavaScript. Knowledge of software development lifecycle. Proven ability to tackle moderately complex business and development problems. Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values : Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Hybrid to normal office environment. Associates may have on-call responsibility after normal working hours and/or on weekends.

ADA : The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 10/05/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here .

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smokin