Sr. PM, XL ROE

At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.

We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.

In this role, you will work closely with product managers, program managers, software developers, and operations stakeholders to improve the Customer Returns and ReCommerce tools. You will establish programs for our operations evaluation product suite to ensure the best associate and customer experience. You will be influential in forging cohesive business relationships between our product, operations, engineering, ops support and business retail and FBA teams, while designing scalable, systematic solutions that improve our productivity, recovery, Associate experience, Manager experience and customer experience. You will be responsible for identifying and driving short-term improvements through your team, while building strategies that support our Reverse Logistics building of the future.

Amazon is Earth’s most customer-centric company and through WWR&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

• Key job responsibilities
• - Own evaluation tools suite based enhancements specific to the AMXL business line
• - Partnering with ReLo Operations, Product, business teams and Ops support teams to launch new programmatic initiatives that improve recovery while reducing concessions
• - Identify Upstream Defects and partner with respective teams across PMO, product, tech & Ops for sustainable solution mechanisms
• - Create mechanisms for continuous improvement for AMXL operations and raising the bar of excellence
• - Develop dashboards and track success metrics

• A day in the life
• The Program Managers of the XL ReLo Ops Excellence team own scoping, designing, and implementing:
• 1) Operational capabilities to support new business needs
• 2) Operational processes to reduce cost through performance efficiencies
• 3) Standard Operating Procedures to ensure compliance, quality, and scalability
• 4) Field tools and dashboards to assist with execution of brilliant basic pillars
• 5) Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders

• About the team
• The XL ReLo Ops Excellence team innovates across all aspects of ReLo operations to drive performance efficiencies while maintaining or raising the quality bar. Scalable long-term processes drive the team’s vision yet do not hamper a culture of implementing scrappy, quick wins for pilots and continuous improvement. We win when Ops wins.

Basic qualifications

• - 5+ years of program or project management experience
• - Experience using data and metrics to determine and drive improvements
• - Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred qualifications

• - 2+ years of driving process improvements experience
• - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

• USA, AZ, Phoenix - 115,600.00 - 160,000.00 USD annually
• USA, CA, Perris - 115,600.00 - 160,000.00 USD annually
• USA, MI, Romulus - 115,600.00 - 160,000.00 USD annually
• USA, NC, Pineville - 115,600.00 - 160,000.00 USD annually
• USA, NJ, Cranbury - 115,600.00 - 160,000.00 USD annually
• USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
• USA, TX, Dallas - 115,600.00 - 160,000.00 USD annually
• USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually