Everseen

Sr. Quality Assurance - Tech Support

Pune

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hirly's read of this role

Role family: Engineering
Seniority: Senior
Country: IN
Work mode: On-site / unstated
First seen by hirly: 28 Sept 2026

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the posting

Everseen : A leader in vision AI solutions for the world’s leading retailers.

The Role

As an Sr. QA - Technical Support, you will be responsible for monitoring, evaluating, and improving the quality of technical support interactions to ensure a high level of customer satisfaction and operational excellence. You will work closely with Tech Support Engineers, Subject Matter Experts (SMEs), and Operations teams to conduct quality audits, provide actionable feedback, identify improvement opportunities on on evolving processes, tools, and ensure adherence to support processes, quality standards, and service level expectations. Act as a subject matter expert for quality processes, supporting audits, compliance reviews, and customer-facing quality initiatives

Original posting on Everseen's site ↗

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