SSB, Account Manager

About the role

We’re looking for a self-driven, growth-minded renewals account manager with a proven track record of success to join our India-based Account Management team supporting US companies. As a renewals account manager at Rippling, you are the CEO of your book of business. You are the primary relationship owner for each of your customers to guide them in optimizing the use of Rippling’s suite of back-office HR products and solutions. You will navigate complex customer issues and priorities and lead initiatives in your book to meet company objectives for customer adoption and retention. You will own all renewals and retention within one our fastest growing customer segments.

What you will do

• •Navigate a strategic renewal process within a large book of business to increase retention rate and minimize churn
• •Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
• •Ensure that customers are utilizing and see the value of current subscriptions across HR, IT, Finance and global workforce management needs.
• •Identify new cross sell opportunities and work with product account executives to co-sell new solutions within your book of business.
• •Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influence Rippling’s product roadmap, and increase operational efficiency
• •Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption based on each customer’s unique business operations

• What you will need
• •A minimum 3 years of experience in a client-facing customer success or account management team in a fast-paced environment
• •Previous experience as a top-performing account manager or customer success manager with US based customers
• •Proven track record of team quota-attainment via retention or cross sell
• •Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• •Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
• •Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
• •High integrity individual who’s enthusiastic about joining a newly formed renewals team
• •Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Note

• •This is a hybrid role and will require you to work out our Bangalore office three days a week.
• •This job requires you to work EST hours.