This role has closed. Shield AI has taken the posting down.
hirly last saw it live on 5 November 2026. See similar open roles below, or browse all Customer Success Manager jobs in Washington, DC.
Shield AI
Staff Customer Success Manager (R6249)
Washington, D.C.
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hirly's read of this role
- Role family
- Customer support
- Seniority
- Lead / management
- Stated salary
- $110,000 – $170,000 per year
- Country
- US
- Work mode
- On-site / unstated
- First seen by hirly
- 11 Sept 2026
Derived automatically from the posting.
the posting
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai . Follow Shield AI on LinkedIn , X , Instagram , and YouTube .
Job Description:
This is a senior ( ~8+ years of experience) Customer Success Manager on a small team supporting our Hivemind Enterprise Customers. This is a high-impact role interacting with external C-Suite stakeholders!
Please note, this role would require extensive travel to visit customers, including international customers in Europe and around North America. Travel expectations could vary from 30-50% of total work.
The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive engagement with customers from onboarding to offboarding, managing account health, providing program management support and helping drive renewals.
Listed on hirly, a job board. hirly is not the employer: Shield AI is hiring for this role.