Likely filled
This role has closed. Jobgether has taken the posting down.
hirly last saw it live on 9 October 2026. See similar open roles below, or browse all Product Manager jobs.
Jobgether
Staff Product Manager, Intelligent Customer Experience
US
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hirly's read of this role
- Role family
- Product management
- Seniority
- Lead / management
- Country
- US
- Work mode
- Remote-friendly
- First seen by hirly
- 5 Oct 2026
Derived automatically from the posting.
the posting
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Product Manager, Intelligent Customer Experience based in United States.
- This role leads the strategy and execution of an intelligent customer experience spanning AI support, automated issue resolution, and human escalation.
- You will transform fragmented customer-support initiatives into a durable, multi-quarter product capability with measurable business and customer outcomes.
- The position combines technical product management, AI-powered customer experiences, data-driven decision-making, and cross-functional leadership.
- You will work across Product, Engineering, AI/Data, Growth, Monetization, Trust & Safety, Support, and Content Operations.
- Your work will improve automated resolution, AI quality, customer satisfaction, support efficiency, and the overall product experience.
- This is a high-impact role requiring strong influence without direct authority, strategic vision, and the ability to turn ambiguous problems into scalable solutions.
Listed on hirly, a job board. hirly is not the employer: Jobgether is hiring for this role.