Starbucks Coffee Lead

Additional Considerations (if any):

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Coffee Lead

Department: Coffee Shop

FLSA: Hourly

Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

As the Coffee Lead at Hy-Vee, you'll help keep our Coffee Shop running smoothly while supporting the Department Manager and leading the barista team. You'll make sure every customer gets a fresh, high-quality product and a genuinely warm experience from the moment they walk up to the counter.

If you love coffee, enjoy leading a team, and take pride in delivering great service in a fast-paced environment, this could be a great fit for you.

What You'll Do

No two shifts are exactly the same, but here's what you can expect:

Deliver outstanding customer service by greeting customers warmly, learning their names, and going the extra mile to make every visit a positive one

Take customer orders at the counter and over the phone, and assist with finding products and answering questions

Ensure food is handled safely and the work area is always clean, neat, and up to department standards

Monitor product freshness and appearance throughout your shift and prepare and replenish product as needed

Anticipate daily product needs and follow or develop a production list to stay ahead

Check in product, put product away, and review invoices as needed

Run the department register and process payments where applicable

Instruct, assign, and coordinate work for Coffee Shop Baristas

Order product and supplies as needed and price products for customers as necessary

Remove trash promptly and maintain a clean, organized department

Handle confidential information including sales percentages and employee wages with discretion

Maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies

Assist in other store areas and take on special projects as needed

You'll receive direction and support from: Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, Food Service Director, and Coffee Shop Department Manager

Your Skills

To be successful in this role, you'll need to be able to:

Deliver outstanding customer service and motivate your team to do the same

Solve practical problems and make sound decisions with a variety of variables

Use basic math skills, including fractions, decimals, and percentages

Guide and support team members with clear direction and follow-through

High school diploma or equivalent required; food safety or sanitation courses encouraged; one year of similar or related experience preferred

Reporting Relationships

Accountable and Reports to: Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, Food Service Director, and Coffee Shop Department Manager

Direct Reports: Coffee Shop Baristas

Education and Experience

High school diploma or equivalent required

Food safety or sanitation courses encouraged

One year of similar or related experience preferred

Physical Requirements

Frequently stand and walk throughout a shift in sales, food service, or delivery areas

Where applicable to the role: ability to safely use sharp knives and blades for food preparation

Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment

Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards

Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

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Working Environment

This is a fast-moving role in a coffee shop environment. You may frequently encounter cool temperatures, dampness, noise and vibrations from equipment, and daily exposure to cleaning chemicals or solvents. The role also involves working with and around food service equipment including slicers and choppers. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.