Store Manager - Crocs (Pama)

Store Manager - Crocs (Pama)

• Job Provider: HMS
• Department: Retail
• Reporting to: Retail Operations Manager
• Work location: In Store.
• Working hours: Full-time
• Status: Indefinite Contract

• Hudson Group is an international retailer and distributor primarily involved in the sport and fashion wear
• sectors. The Group’s head office is in Malta but is also present through offices in Italy, Cyprus, Morocco,
• Nigeria and Algeria.

• Though Hudson Holdings was founded in 2006, the Group’s roots reach as far back as 1987 when the first
• pair of NIKE was sold in Malta.

• Role purpose
• The store manager's main objective is to oversee all operations essential for the smooth functioning of
• the store. This includes guaranteeing swift and polite service to customers to enhance both sales and
• customer satisfaction, while also upholding Hudson’s reputation for excellence and professionalism.

• The key duties and responsibilities of the role are as follows:
• Strategy & Market Analysis:
• •Responsible for carrying out actions raised on productivity reports drawn up by retail ops and
• country banner.
• •Be knowledgeable about customer's needs, complaints and suggestions, and deal with customer
• complaints and queries effectively and efficiently
• •Responsible for the adherence of brand guidelines

• Commercial:
• •Adhere to brand guidelines and collection planning

• Product Management:
• •Collaboratively with Retail Ops communicate feedback on customer buying trends and missed
• opportunities to Brand

• Budget Management:
• •Accountable to adhere to the allocated store budget such as sales, payroll and operational costs

• Team & Performance Management:
• •Responsible/ Inputs the execution of identified actions following mystery shopper reports
• •Accountable for the smooth functioning of retail stores by providing day to day training on
• customer service and store operations, ensuring that all staff receive all assigned training, thus
• ensuring a high standard of work and reaching the store objectives
• •Responsible for recruitment and selection of their shop according to brand guidelines, allocated
• headcount and adhering to payroll budget.
• •Responsible to create store rosters that deliver the resource needs of the store and to ensure
• accurate timesheet reporting
• •Responsible to ensure that VM guidelines are adhered to
• •Coordinating store employees by establishing working areas, product specialisations, and work
• rosters
• •Responsible to ensure that the retail outlet is well maintained and coordinate and monitor all
• repair or upgrading work carried out in the retail outlet
• •Responsible to ensure that the Sales Assistants have all required support in terms of equpment
• and products to provide a more efficient and professional service
• •Ownership of staff appraisals.

• Customer Care:
• •Ensure that outlet visitors are provided with a unique experience in line with the company
• branding
• •Responsible to check that all items within the shop are free of defects, properly displayed and
• correctly priced.

• Health & Safety:
• •Responsible to ensure that all security measures are in place and functioning adequately,
• reporting in the case that they are not

• Direct Reports:
• •Assistant Store Manager
• •Senior Sales Assistants
• •Sales Assistants
• •Stock Room Keeper
• •In Store Visual Merchandiser.

• KPIs
• •Responsible for own store P&L
• •Top Line Sales
• •Completion of all assigned training for team
• •Staff Retention
• •Labour Costs (shared decision with Retail Ops)
• •Mystery Shopper Ratings
• •Conversion Rates - UPT, ATV
• •Direct operation costs
• •Stock Loss

• Core competencies, knowledge, and experience
• •A minimum of 2 years’ experience working in a retail store, ideally occupying a supervisory or
• leadership role
• •Familiarity with financial and customer service principles
• •Proficient user of MS Office
• •Leadership and organizational abilities
• •Interpersonal and communication skills
• •Problem-solving attitude
• •Flexibility to work in shifts
• •Sales driven with a good understanding of KPI’s, in order to keep the team updated and push to
• reach targets;
• •Business acumen to be able to take commercial decisions
• •Strong communication & feedback to direct team including key HQ departments;
• •Mentor and pass on any training and knowledge provided to team.