Strategic Account Director (Hybrid)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

The Strategic Account Director position is responsible for developing and managing Accounts designated as Global Accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s products and services, with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the assigned customer account teams including the Customer Success Manager and other Account Executives/Managers as necessary to ensure increased ARR and more product suite adoption and coordinate any territory specific deals relating to their global accounts.

Responsibilities:

Promote and sell KnowBe4’s range of products and services.

Build and maintain a pipeline of potential customers by developing and managing relationships with prospects.

Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned customer accounts.

Identify key decision makers and develop meaningful relationships that add value and drive future account growth.

Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall).

Achieve or exceed monthly quotas and/or targets.

Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested.

Follow up on marketing leads to generate sales opportunities and pipeline.

Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures.

Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy.

Support in the renewal process where there is an opportunity to grow the account.

Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the KnowBe4 Product Suite.

Partner with KnowBe4 Revenue teams on methods/ strategies to achieve increased account penetration of Global accounts.

Global Account Mapping.

Traveling to meet on-site with C-Levels and other Executives for their assigned accounts.

Minimum Qualifications:

Bachelor's Degree strongly preferred (exceptions may be made for military experience). Degree in any field acceptable, but a plus if Cybersecurity, Computer Science, IT, Business, Marketing.

Proven track record selling to EVP and C-level (CISOs and Security Teams a plus)

5+ years SaaS sales experience (Cybersecurity preferred but not required)

Experience selling deals $100K - $200K in the Enterprise segment

Experience selling multi-year deals

International: English and local language proficiency required.

Has demonstrated expertise in value-based selling methodologies with enterprise accounts

Executive-level presentation and communication skills

Experience with strategic account planning and management showing measurable account growth

Experience managing and progressing opportunities involving multiple stakeholders

Has a track record of managing and closing complex, multi-year deals with multiple stakeholders

Experience creating and communicating compelling business cases

Experience with consultative selling approach and value selling methodology

Experience handling technical objections

Skilled in running discovery conversations and managing tailored product demonstrations

Technical aptitude with experience using sales tools

Experience with CRM systems (preferably Salesforce)

Experienced with pipeline management & accurate forecasting

Familiarity with standard concepts, practices and procedures within the IT Security Field

Experience with Salesforce and Gmail

Network or Security Plus preferred

Achievement in demanding extracurricular activities (e.g., debate team captain, entrepreneurial ventures)

Self-motivated with a growth mindset and continuous learning orientation

Strong competitive spirit balanced with collaborative approach

Demonstrated interest in cybersecurity sales

Consistently positive attitude even in the face of adversity

Quick learner with strong listening skills

Strong written and verbal communication skills, with previous presentation experience

Excellent phone presence and professional demeanor

Time management and organizational skills

Ability to handle rejection and maintain persistence

Stats driven business professional

Motivated, energetic self-starter

Strong collaborative and teamwork skills

Must be able to work with minimum supervision

General understanding of:

Human Risk Management & challenges faced by IT / InfoSec Teams / Compliance & Board Members

Basic network and email security concepts

SIEM/SOAR platforms

Zero Trust Architecture

Cloud security architecture

Phishing attack vectors

Identity & Access Management

Security orchestration and automation

General understanding of Security Technology Stack:

Enterprise IAM solutions (Okta, Ping, Azure AD)

SIEM platforms (Splunk, QRadar, LogRhythm)

EDR platforms (CrowdStrike, Carbon Black, SentinelOne)

Cloud security (AWS Security Hub, Azure Security Center)

Email security solutions

GRC platforms

Genuine curiosity and strong desire to learn about cybersecurity and technical concepts

Basic computer literacy and comfort with business applications

Ability to quickly grasp and explain basic technical concepts

Ability to translate complex topics into simple terms

Interest in keeping up with current technology and cybersecurity trends

Proven track record of grit and resilience in challenging situations, with high performance under pressure

Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit

History of setting and achieving ambitious personal or professional goals

Track record of leadership in team settings

The compensation for this position ranges from $250,000-$270,000 including base, bonuses and commissions. For more details, click here www.know www.knowbe4.com/careers/know-your-pay/enterprise-sales

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protecte