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Smarsh

Strategic Senior Customer Success Manager, Enterprise (Financial Services)

US - New York · US - Atlanta

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hirly's read of this role

Role family
Customer support
Seniority
Lead / management
Stated salary
$160,000 – $180,000 per year
Country
US
Work mode
On-site / unstated
First seen by hirly
11 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

Smarsh is looking for a Strategic Senior Customer Success Manager to serve as the executive-level owner of some of our most critical enterprise relationships.

You'll operate as a trusted advisor and business partner to senior stakeholders both within Smarsh and at the customer, translating complex regulatory, operational, and technology objectives into a clear roadmap for maximizing value. The full customer lifecycle is yours to own, including adoption, health, governance, renewal, and expansion. In the role, you will be the connective tissue between the customer's evolving priorities and Smarsh's product and executive teams.

Original posting on Smarsh's site ↗

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