Strategic WFM Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic WFM Analyst based in Canada.

This role sits within a centralized Workforce Management Planning & Operations Strategy function, with responsibility for forecasting, capacity planning, workforce cost optimization, and strategic headcount decisions. You will translate complex demand forecasts into actionable staffing, budget, and capacity strategies across multiple lines of business. The position goes beyond traditional scheduling and intraday management, requiring strong financial judgment and analytical depth. You will assess trade-offs across internal teams, BPO partners, overtime, productivity, and workforce capacity. Working closely with Finance, Product, and Operations, you will influence important staffing and investment decisions. The role is ideal for a highly analytical WFM professional who thrives in ambiguity and communicates complex insights with executive-level clarity.