Supervisor, Corporate Security

Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

Who We Are

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.

Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.

The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.

We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

Let’s grow together.

What You Will Get To Do

The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials.

By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.

Reporting to the Senior Manager, Security & Enforcement Services, the Supervisor of Corporate Security is responsible for the management and administration of the security operations for the Town of Whitby, including developing, implementing and monitoring the Corporate Security Program in partnership with town departments for the protection of town employees its customers, and physical assets. This is accomplished by using a mix of proactive and reactive security measures, supported by current and relevant documentation.

Duties for this newly created progressive role include, but are not limited to:

• •Assists the Senior Manager, Security & Enforcement Services, to develop and implement the corporate security philosophy, policy/procedures and strategy to effectively deliver a centralized solution for the security of Town employees, members of the public and all Town assets utilizing our facilities and services and our physical assets.
• •Directs, coordinates and monitors day-to-day functions and services of security (contracted services). This includes reviewing and evaluating work performance, providing guidance and interpretation of Town specific policies and procedures, addressing complaints/disputes and resolving problems.
• •Develops, implements, monitors and evaluates a Town wide Security Program with interdepartmental engagement in order to deliver risk prevention, detection and response programs that ensures that all Town staff, customers and assets are protected and that Town services and facilities remain safe.
• •Develops implements, and monitors security activity and security incidents, and ensures that all security incidents are properly documented, investigated, traced and closed (including post-event analysis and review).
• •Conducts and manages applicable security investigations related to non-criminal incidents including but not limited to trespassing, and suspicious activity; as well as criminal incidents including but not limited to thefts, property damage, and offences against persons.
• •Acts as a liaison with law enforcement personnel during criminal investigations, event security planning, and the release of security camera recordings.
• •Primary responsibility for policy administration, triage, investigation, and case management of complaints under the Public Code of Conduct. Includes the gathering and consideration of evidence, determining if the policy was violated, and assigning the appropriate consequences.
• •Develops a security risk assessment process to consider threats and vulnerabilities of all Town facilities and proposes/develops/implements prohibitive measures as may be applicable.
• •Ensures the Town's Security Program and various security services are delivered in accordance with appropriate legislation and regulations.
• •Manages the annual operating/capital budget related to the security function and implements controls to track and monitor expenditures.
• •Develops and implements an integrated solution for the application for security technical equipment (such as access control, intrusion alarms and CCTV) across all Town buildings in order to reduce duplication and ensure cost effectiveness.
• •Develops, implements, monitors and evaluates a Town wide Emergency Procedures with interdepartmental engagement in order to provide information, direction, and appropriate training to ensures that all Town staff, and managers understand their role and responsibility during an incident or emergency.
• •Attend municipal council, committee, and public meetings to support the orderly conduct of proceedings, monitor attendee behavior to ensure compliance with municipal policies, procedures, and applicable by-laws.
• •Intervene in disturbances using a measured approach, including verbal de-escalation, and, where necessary, physical intervention consistent with training, judgement, and legal authority to detain or arrest individuals in accordance with the Criminal Code of Canada, the Trespass to Property Act (Ontario), and other relevant legislation.

Who You Are

The Town of Whitby is currently seeking a highly motivated and energetic individual for this challenging opportunity. You are self-motivated, self-starting and utilize a proactive approach to work. Your excellent communication and interpersonal skills coupled with your experience promoting and maintaining positive relations enables you to skilfully build, establish and maintain positive working relationships within the workplace.

To you, being at work is a mindset and not a location. You can switch seamlessly across modes of work and cultural norms of working in different environments. You know you best, including the tasks you do better when working virtually versus on-site. You believe that the cornerstone of successful working relationships is trust and understand how this positively impacts productivity and performance. You have a high degree of accountability, readily adapt to disruption, like to learn skills, and explore new ways to connect and collaborate in the digital world.

You are a strategic thinker who is excellent at prioritization and a problem solver. Using your extensive knowledge and experience in the field allows you to navigate through complex problems and recommend innovative solutions. You have the