Supervisor, Donor Outreach

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable):

Shift 1 (United States of America)

Job Description:

Vitalant is seeking a results-driven and customer-focused Donor Outreach Supervisor to play a vital role in our call center and make significant contributions to our life-saving mission.

Your impact as a Donor Outreach Supervisor is vital. You will actively support Vitalant's life-saving mission by supervising and coordinating daily Donor Outreach activities, ensuring the achievement of assigned daily, weekly, and monthly goals. You will oversee a Customer Service team dedicated to inspiring previous and potential donors to schedule their next donation appointment.

What to Expect

Schedule: Sun-Thurs, Mon-Fri or Tues-Sat. 10:15am-7:15pm (Arizona Time)

Our comprehensive total rewards support you, your family, and your future with

• •Medical, dental, and vision insurance
• •401K + 5% company match
• •Tuition assistance up to $5k per year
• •Free basic life and AD&D insurance
• •Free short-and-long-term disability insurance
• •Paid time off
• •Employee Resource Groups
• •Recognition and perks

As a Donor Outreach Supervisor, you'll get to

• •Ensure the delivery of quality customer service to all customers.
• •Hire, supervise, train, and evaluate the performance of assigned personnel.
• •Develop daily call plans that strategically focus on Donor Outreach efforts using an appointment forecast, penetration report, and staff schedule.
• •Conduct call quality monitoring and provide constructive feedback and guidance to staff.
• •Investigate and resolve donor complaints.
• •Compile monthly evaluations and standard reports on Donor Outreach activity.
• •High school diploma or GED
• •Knowledge of telemarketing techniques required

Two years of related call center experience to include

• •One year of Supervisory experience
• •Knowledge of blood banking telemarketing technics preferred

Location:

Vitalant Remote Work
Phoenix, AZ 85007


Job Category:

Sales / Community Outreach

Contact Information: careers@vitalant.org

If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.