Supervisory Medical Administration Specialist

Summary

The incumbent reports to the Patient Administration Service Section Chief. The PAS Assistant Outpatient Section Chief is responsible for coordinating administrative support activities related to the operation of the Outpatient Clinic Section at both the HCC and Community Based Outpatient Clinic (CBOC).

Duties

Duties include but are not limited to: Manages a full range of nationally mandated programs and initiatives while also performing the full range of supervisory duties and responsibilities to effectively utilize the resources and manpower allocated. Familiar with all mandatory requirements including any VHA Directives related to VHA Outpatient Scheduling processes and procedures. Comprehensive knowledge of the range of administrative laws, policies, regulations, and precedents applicable to the administration of eligibility, enrollment, health benefits, etc. Conversant with concepts and requirements of patient aligned care teams and assist subordinates not only understanding their role but also being full and effective members of the care team. Plan, organize, and direct teamwork and negotiate effectively with management to accept and implement recommendations which may require extensive changes to establish procedures. Knowledge of facility/agency goals and objectives and methods of evaluating program accomplishments and the structure of the healthcare system. Knowledge of VA medical benefit entitlements, clinic structure and functions and available ancillary services. Responsible for the implementation, monitoring, and management of the nationally mandated initiatives/programs across all affected services of the CBOC. Effectively build rapport and relationships with services outside of PAS to ensure that compliance with and implementation of all required directives, initiative, mandates, and handbooks is accomplished. Coordinates the leave of the Patient Administration Service supervisors, leads, and PAS staff approving time and leave as appropriate and arranging cross-coverage to provide adequate and appropriate staffing support across all administrative areas. Provide information regarding daily operations, provide guidance regarding technical and administrative matters and provide recommendations or coordinate activities with other services. Work Schedule: Full-time, Monday - Friday, 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Specialist/PD019880 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/09/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Working knowledge of applicable public laws, federal and policies and regulations, station directives, legal decisions, and state laws dealing with care and treatment of veterans and beneficiaries; Ability to interpret rules, regulations, policies, and procedures to make sound decisions, using good judgment; Working knowledge of medical and administrative records systems to determine eligibility, register/admit patients, schedule/adjust tours of duty for staffing purposes, and to retrieve information and prepare reports; Working knowledge of safety and fire prevention rules and regulations, of facility and community disaster plans and procedures; Knowledge of medical and technical terminology and the functions of specialty departments and divisions within a medical center; Ability to identify and analyze complex problem or situations with a wide range of variables; Skill in communication and interpersonal relations, including the ability to appropriately and courteously relate internal and external customers. NOTE: This experience must be supported by your resume to be creditable. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree, or an LL.B. or J.D. in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and graduate level education beyond first first year or 18 semester hours. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.