Support Agent (Freelance, Night Shifts)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Agent (Freelance, Night Shifts) based in Germany.

• We are looking for a customer-focused Support Agent to provide reliable, high-quality assistance to users of an international digital learning platform.
• Working remotely on a freelance basis, you will handle incoming customer inquiries primarily through email.
• You will help users navigate the platform, resolve issues, and enjoy a smooth experience with its cognitive training tools and educational content.
• The role combines customer communication, technical troubleshooting, payment-related requests, and collaboration with internal teams.
• You will also contribute to improving support processes, documentation, and response templates.
• This position is suited to someone who is comfortable working independently in a fast-paced digital environment.
• The schedule follows a rotating night-shift pattern to ensure continuous customer support.