Support Desk Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Desk Manager based in United States.

• This role leads Support Desk operations for a growing healthcare technology environment, ensuring users receive timely, accurate, and empathetic support.
• You will manage and develop a remote team of Support Desk Analysts while establishing strong service standards, workflows, and SLA performance.
• The position combines people leadership with hands-on ownership of ticketing platforms, reporting, escalation management, and operational processes.
• You will partner closely with Operations, Product, Engineering, Clinical, and Customer Success teams to resolve issues and improve the overall support experience.
• A strong focus on data, automation, documentation, and standardization will help build scalable support systems that evolve with organizational growth.
• The role also provides meaningful exposure to healthcare technology, pharmacy-related workflows, information security, and HIPAA requirements.
• This is an opportunity to shape a critical support function while contributing to measurable improvements in service quality, customer experience, and operational efficiency.