Support & Ops Specialist - French, Amazon Freight

Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations.

• Key job responsibilities
• - Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions
• - Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.
• - Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience
• - Be aware of and adhere to applicable company policies when dealing with customer interactions
• - Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery
• - Maintain knowledge of resources and operational procedures
• - Collaborate with team members to strive for continuous improvement
• - Work independently on projects or tasks to identify and resolve issues

• A day in the life
• A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.

Basic qualifications

• - 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
• - Speak, write, and read fluently in English
• - Work 40 hours/week, and overtime as required
• - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• - Bachelor's degree
• - - Advanced proficiency in both written and verbal in French (Minimum B2 Common European Framework of Reference, CEFR)

Preferred qualifications

- Experience in data analysis and reporting

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