Support Services Engineer L3

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Services Engineer L3 based in India.

• This is a senior technical support role focused on resolving complex and highly escalated IT incidents across a global service environment.
• You’ll take ownership of issues that require advanced infrastructure expertise beyond Level 2 support, spanning servers, networks, storage, endpoints, and critical applications.
• The role combines hands-on troubleshooting with incident, problem, and change management responsibilities.
• You’ll help maintain global service continuity through infrastructure monitoring, alert validation, and support within a Follow-the-Sun operating model.
• You’ll also contribute to CMDB accuracy, technical knowledge management, automation, and continuous improvement initiatives.
• Working closely with internal teams, regional stakeholders, and external vendors, you’ll reduce recurring issues and minimize dependency on third-party escalation.
• This is an opportunity to serve as a senior technical reference while improving the efficiency, reliability, and quality of enterprise IT services.