Surgery Counselor

Description

• •Schedules patients for surgery.
• •Follows up on all no shows and cancellations.
• •Counsels’ patients prior to surgery regarding the surgical procedure and the cost of the procedure.
• •Pre-Operative preparation and evaluation to include
• •Schedule Pre-anesthesia History & Physical with physician of patient’s choice.
• •Schedule necessary pre-operative testing
• •Obtain signature on all necessary forms and physician’s orders. Send original orders, copies of the patient’s insurance card, pre-certification from, A-Scan form and H &P report to the appropriate facility.
• •Scan consent forms, pre-certification form, and the H&P report into EMR.
• •Maintain inventory of patient educational materials and consent forms.
• •Maintain open communications with Clerical Supervisors regarding surgery schedule and pre-op testing.
• •Monitor the Surgeons’ schedules for cancellations. Inform Supervisors regarding surgery schedule and pre-op testing.
• •Returns patient phone calls as needed.
• •Assist clinical staff in patient care as needed.
• •Ability to make decisions that affect other people and/or the image and reputation of the practice.
• •Requires being exact or highly accurate.
• •Meeting strict deadlines.
• •Adhere to company policies and protocol.
• •Any other duties that may be required.

Requirements

• •High School or Equivalent
• •1-2 year experience in Customer Service/Sales
• •Bilingual (English and Spanish Languages)
• •Computers and Electronics Skills