System Administrator

TL;DR:

Imubit is looking for a top-notch System Administrator to help support a growing global team of engineers who are disrupting the refining and chemical industries with breakthrough machine learning technologies.

About us:

At Imubit, we’re not just optimizing industrial processes - we’re redefining how entire industries operate. As the pioneer of Closed Loop AI Optimization (AIO), we are leading the charge in transforming refining, chemical, cement, and mineral mining plants with AI-driven automation. Our Optimizing Brain™ Solution puts the power of AI directly into the hands of engineers, enabling them to build and deploy their own multipurpose models to unlock new levels of efficiency, profitability, and sustainability.

Seven of the top ten U.S. refiners trust Imubit, with our solution deployed in over 90 high-value applications, delivering real-time process optimization that drives margins, reduces emissions, and builds the AI-savvy workforce of the future. Co-founded by a Google Fellow and award-winning data scientist, Imubit brings together domain experts from industry leaders like Exxon, Shell, Holcim, and FLSmidth. Backed by tier-1 venture capital firms such as Insight Partners and Alpha Wave, we are setting a new standard for industrial AI.

Our mission is simple but bold: helping the world’s leading industrial companies solve their most complex challenges, maximize long-term profitability, and future-proof their operations in an era of rapid change. If you’re ready to push boundaries and shape the future of industrial intelligence, now’s the time to join us.

We are looking for:

You, a resourceful, proactive, and hard-working system administrator with 7 years of technical expertise! You strive to improve customer experience, optimize deployment processes, and keep systems (and users) running happily. You are passionate about scripting, automation, and managing configuration as a code. You will apply your knowledge of IT and business to advance organizational goals, comfortably navigate policy, people, and process-related organizational dynamics, and work with a fun team while doing it!

In this position, you will:

Serve as the primary administrator for Okta SSO, including Okta Workflows scripting and automation

Manage user lifecycle (provisioning, deprovisioning, group policies, permissions)

Administer Microsoft 365, AzureAD, and Intune for patching, application deployment, and device compliance

Administer Kandji (Apple MDM) for macOS/iOS device management

Support and maintain both Windows and macOS endpoints

Manage Google Workspace (email, calendar, accounts, policies)

Administer Jira, Confluence, Atlassian tools, and Slack for user setup, troubleshooting, and configuration

Provide support for VPN access (Perm81)

Support Cloudflare DNS for customer/user-facing configurations

Provide administration and support within AWS and GCP environments

Write and maintain automation scripts (Okta Workflows, PowerShell, Python, Bash) to streamline IT operations

Manage IT hardware/software lifecycle: ordering, provisioning, shipping, and decommissioning devices

Work with vendors (Dell, Amazon, others) to procure laptops, parts, and accessories

Maintain IT inventory and lifecycle records

Proactively manage the IT service desk queue to ensure SLA targets are met or exceeded

Perform audits on system access, collaborating with compliance and security teams to ensure policy adherence

Assist with large IT projects, including deployment of new IT systems and services

Ensure internal customer satisfaction by maintaining clear, timely communication on open IT requests

Qualifications:

7+ years proven experience as a System Administrator or similar role

Bachelor's degree in computer science, information technology, or a related field is a plus

Relevant certifications (Okta, Microsoft, Apple, CompTIA, etc.)

Excellent problem-solving skills and attention to detail

Ability to work independently and prioritize tasks in a fast-paced environment

Effective communication and interpersonal skills

You have experience with:

Okta SSO and Okta Workflows scripting/automation

Microsoft Intune, AzureAD, Microsoft 365, and Autopilot

Google Workspace administration

Kandji (Apple MDM) or similar Apple device management platforms

Jira, Confluence, Atlassian tools, and Slack administration

Cloudflare DNS management

Vendor procurement and lifecycle management ( Dell, Amazon, etc. )

Windows and macOS workstation administration

Strong scripting skills (PowerShell, Python, Bash)

Nice to have:

Security operations background (endpoint protection, compliance, access reviews)

Additional scripting or workflow automation expertise

AWS and GCP cloud environments

Imubit is looking for a strategic, customer-focused Solution Manager to join our Delivery team. This is a pivotal role at the intersection of industrial domain expertise, project leadership, and enterprise account management. You will serve as the primary face of Imubit to our customers — owning the success, growth, and long-term health of a portfolio of accounts across refining, petrochemical, cement, and mining industries.

If the Account Director is the "CEO" of an account, you are the "COO" — responsible for translating strategy into execution, ensuring value delivery at every stage of the customer journey, and identifying new opportunities to expand the relationship. This role is not just about delivery — it is about strategic partnership, customer retention, and revenue growth.

This job is open to remote candidates in the US

About us:

Imubit is redefining how industrial companies around the world adopt and scale enterprise AI, adding millions of dollars to plant bottom lines while operating safely within constraints related to energy efficiency and sustainability.

Our AI platform supports real-time optimization across complex, nonlinear industrial systems, enabling both autonomous and guided decision-making in live production environments. Fortune 500 companies rely on Imubit to continuously improve profitability and sustainability across their most valuable assets.

Backed by Insight Partners, Imubit brings together deep domain expertise from companies such as Exxon and Shell with leading AI talent from Google and other top innovators. With teams across the United States, Europe, Asia, and a growing international presence, Imubit is transforming operational optimization across industries ranging from refining and aromatics to polymers and LNG liquefaction.

In this position, you will:

Account Ownership & Customer Success

Serve as the primary point of contact and trusted advisor for a portfolio of industrial customer accounts, spanning the full account lifecycle from new project delivery through long-term sustainment.

Own customer success criteria end-to-end: define them, track them, communicate progress, and drive resolution of risks and blockers.

Serve as the primary point of contact for customer tactical and operational teams, leading regular project status meetings and building trusted relationships across all levels of the customer organization—from frontline operations personnel to executive leadership. Co-lead monthly and quarterly business reviews with Portfolio Managers and customer stakeholders.

Proactively identify detractors, document risks and challenges internally, and escalate with well-formed recommendations.

Support Account Directors in driving subscription renewals and expanding deals by identifying new value-generation opportunities within existing accounts.

Project Delivery Leadership

During the project delivery phase, lead the full project lifecycle: scope definition, requirements gathering, stakeholder alignment, team coordination, milestone tracking, and successful commissioning of Imubit solutions.

Translate customer business needs into clear technical direc