System Administrator

Marmon Technologies India Private Limited

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

The System Administrator L2/L3 provides advanced technical support for end user computing devices, servers, and core IT infrastructure. Candidates should have 5–7 years of hands-on experience in system administration and infrastructure management, including patching, server administration, security monitoring, and compliance. This role ensures operational stability and guides L1/L2 teams in a multi-tier support environment.

Key Responsibilities

• •Provide L2/L3 support for hardware, software, and network issues (remote diagnostics, advanced configuration, problem replication)
• •Manage end user computing device patching, OS/application updates, and endpoint protection (Intune, Autopilot, Azure AD, Windows 10/11, Endpoint Manager, M365 Apps).
• •Manage the configuration, optimization, and integration of Microsoft 365 services (All Associated Apps) , including account administration, security settings, and workflow automation, while providing user training and best practice guidance to enhance adoption and efficiency.
• •Administer and maintain servers, Active Directory, Azure Intune, DNS, DHCP, file servers, backup/restore, and server security monitoring
• •Perform asset lifecycle management, device imaging, deployment, and asset tracking
• •Conduct root cause analysis and implement fixes in infrastructure, software, or codebase
• •Lead post-incident reviews and guide L1/L2 teams
• •Monitor system activity for stability and proactively resolve issues
• •Implement and maintain endpoint protection (anti-virus, EDR) on all supported devices
• •Enforce secure configuration baselines (CIS Benchmarks)
• •Support Zero Trust Network Access / MFA for remote access and privileged accounts
• •Maintain audit logs for administrative actions and participate in security incident response
• •Manage backup solutions, restore data, and ensure compliance with retention policies
• •Troubleshoot and resolve issues related to DNS, DHCP, file servers, and backup/restore operations
• •Participate in compliance audits and regulatory reviews
• •Experience with Jira Service Management or Freshservice ticketing systems

Required Skills & Tools

Advanced knowledge of Microsoft Intune, Autopilot, SCCM, Azure AD, Windows Server, DNS, DHCP, file server management, backup/restore, and security monitoring tools. Strong analytical and troubleshooting skills.

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• •Demonstrated competency in supporting the administration and operational maintenance of an enterprise IT Service Management (ITSM) platform within a global, follow-the-sun support model.
• •Experience with patch management and endpoint protection & Familiarity with ITIL, asset management, and compliance frameworks.
• •Demonstrates strong verbal and written English communication skills sufficient to effectively support U.S.-based end users via chat, phone, and email.
• •Able to clearly articulate technical information to non-technical audiences, ensuring understanding and resolution of issues.
• •Capable of participating in live support interactions, meetings, and escalations with U.S. stakeholders when required.
• •Ability to work in a 24x7 to support a global operating model by working aligned with U.S. business hours, including evenings or overnight shifts local to India.

Preferred Qualifications

• •Bachelor’s degree in computer science, Information Technology, or related field
• •Microsoft Certified: Azure Administrator Associate
• •Microsoft Certified: Windows Server Hybrid Administrator Associate
• •CompTIA Server+, Network+, Security+ or other security certifications.
• •ITIL Foundation Certification

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law .