System Implementation Specialist

Description

Join Mindray North America and help shape the future of patient care.

Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with unmatched value, giving healthcare providers access to reliable, feature-rich technology without compromise. Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care.

Fast facts about Mindray:

• •Founded in 1991, with 14,000 employees worldwide
• •8 global R&D centers, investing ~10% of annual revenue into innovation
• •North American headquarters in Mahwah, NJ, with 40+ international subsidiaries

Job Summary

The System Implementation Specialist provides professional, hands-on support for Mindray’s central station systems, ensuring seamless installation, integration, and performance in hospital environments. This role includes conducting site surveys, managing installations and system add-ons, troubleshooting complex issues, and delivering exceptional customer support throughout the product lifecycle. Specialists also participate in the national on-call rotation, providing after-hours support to ensure continuous uptime and customer satisfaction.

What You’ll Do

• •Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
• •Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing.
• •Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
• •Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime.
• •Coordinate and perform system updates and upgrades as required.
• •Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies.
• •Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

What You’ll Bring

• •Associate degree (minimum) or equivalent in electronics, instrumentation, or computer technology; Bachelor’s degree preferred.
• •Experience with telemetry or RF systems (minimum one year preferred).
• •Working knowledge of Microsoft Windows OS and IT networking concepts.
• •Strong technical skills in system design, installation, troubleshooting, and repair of monitoring systems.
• •Excellent communication, organization, and critical thinking abilities.
• •Customer-focused, independent, and solutions-oriented with a positive attitude.
• •Valid driver’s license with a clean driving record.

Work Environment

This is a home-based field position requiring approximately 70% travel to hospital sites. The role involves physical activity, including working in ceilings, under desks, and other hospital infrastructure spaces. Overnight stays and occasional weekend or holiday on-call coverage are required. Must be able to lift up to 75 lbs. with or without assistance.

Mindray North America offers a competitive compensation package and comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and more—all within a dynamic, supportive, and collaborative work environment.

Mindray North America is an Equal Opportunity Employer M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status and will not be harassed or discriminated against.