Systems Analyst Strategic Portfolio Management

Job Description:

• The Systems Analyst collaborates with business, clinical, and technical subject matter experts,
• Strategic Portfolio Management (SPM) leaders and stakeholders, IT/DTS partners, and other shared
• support teams across Intermountain Health to analyze, design, build, test, implement, and
• technically and functionally support a spectrum of digital solutions. The role supports the end-to-end
• SPM lifecycle, including intake, idea, demand, project, resource, and agile work management such
• as enhancements, defects, stories, epics, and sprints. The position applies problem solving, learning
• agility, interpersonal communication, project management, documentation proficiency, process
• improvement, and technical ServiceNow expertise. The ideal candidate proactively identifies
• opportunities, recommends innovative solutions, and coaches process owners through discovery,
• documentation, development, deployment, and continuous improvement to achieve strong business,
• clinical, and operational outcomes.
• We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, Washington.

This position is fully remote. Minimal travel may be expected for trainings or meetings. | Schedule: Monday - Friday, 8AM - 5PM MST. *Expected to support business hours in Mountain Time Zone & occasional off-hours availability may be required to support implementations.

Essential Functions

User support: Performs operational systems tasks and maintenance. Supports user’s dayto-day needs. Solves low to moderately complex issues, incidents, and problems according

to agreed upon service levels and according to IT/DTS standards.

Requirements gathering: Gathers and documents requirements through stakeholder

identification and interviews, research, competitive analysis, and user feedback. Works to

align requirements against best practices, system KPIs and technology capabilities.

Analytics: Under supervision, collaborates on implementation of analytics services,

including creation, distribution, and management of dashboards and reports. Works to

translate customer metrics and KPI requirements into reports and dashboards.

Project management: Participates in the creation and management of project management

schedules and activities. Consistently meets agreed upon deadlines or escalates issues,

concerns, and barriers to key project leaders. Assists with the prioritization of

tasks/assignments.

Digital and ServiceNow SME: Applies strong knowledge of digital tools, ServiceNow

capabilities, and leading practices to help the product team and stakeholders understand

what is possible, shape practical solutions, and identify where ServiceNow capabilities can

add value. Proactively brings forward ideas and recommendations, guides solution

conceptualization, strategy, design, configuration, implementation, adoption, and

measurement, and performs light ServiceNow development and configuration within

established platform standards and governance.

Usability: Under supervision, applies usability best practices, usability research, data

analysis, and quality improvement principles in the development of solutions.

Quality Assurance: Follows standard testing methodologies, ensuring digital tools and

solutions meet requirements.

Training: Participates and collaborates in the development and delivery of training, as well as

knowledge-based materials for use by peers or end users.

Skills

Domain and lifecycle modeling: Uses systems-thinking skills to identify interactions and

relationships among people, processes, data, and technology across the SPM lifecycle,

including intake, idea, demand, project, resource, and agile work management.

Communication: Excellent verbal and written communication skills, including experience

building clear, executive-ready slide decks and presenting concepts, recommendations, and

impacts to senior and executive-level stakeholders and leaders, as well as technical and nontechnical staff.

Collaboration: Experience working collaboratively within a product team, across technology

teams, and with vendors, vendor partners, key stakeholders, and all levels of system leaders

and caregivers.

Consensus: Experience building consensus and working effectively within a cross-functional

team.

Proactive solutioning and innovation: Anticipates needs, investigates root causes, evaluates

new ServiceNow releases and capabilities, and brings forward practical, scalable, and

innovative recommendations.

Workflow management: Prioritizes and executes work in a high-pressure environment,

manages competing requests, and supports backlog, sprint, and delivery practices to achieve

timely, high-quality outcomes.

Required Qualifications

Demonstrated experience providing analysis, design, configuration, implementation (technical and functional) and support of business/financial or clinical information systems or as an expert user of the targeted systems(s)

Preferred Qualifications

• •Bachelor's degree in an information technology field
• •Experience supporting Service Management processes, especially within HR or Healthcare IT environments
• •Experience translating business requirements into clear functional specifications that meet project goals for UX designers, software developers, data architects, QA testers, usability evaluators, and other technical stakeholders.
• •Proficiency with ServiceNow, especially in HR Case Management, Lifecycles and Journeys, and reporting/analytics capabilities
• •Familiarity with Workday and its relationship to functional HR business processes
• •Experience with AI prompt engineering and workflow automation, including tools such as Automation Anywhere, Power Automate, or similar platforms
• •Related certifications such as ITIL Foundations, Lean, Six Sigma, Agile or Scrum

Physical Requirements

• •Interact with others by effectively communicating, both orally and in writing
• •Operate computers and other office equipment requiring the ability to move fingers and hands
• •See and read computer monitors and documents
• •Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment
• •May require lifting and transporting objects and office supplies, bending, kneeling and reaching

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

• $32.42 - $51.08
• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, na