T2 Technical Support

Description

Job Title: Tier 2 Help Desk Technician

• Job Summary:
• ServIT, a Managed Service Provider (MSP) based in Kennesaw, GA, is seeking an experienced Tier 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This role involves hands-on troubleshooting, system maintenance, and knowledge-sharing across diverse IT environments, both remotely and on-site.

Key Responsibilities :

• •Resolve complex technical issues escalated from Tier 1 support.
• •Maintain the uptime and integrity of customer environments, specializing in Intel virtualization, desktop/server systems, and LAN/WAN appliances.
• •Support servers, desktops, and network hardware, including routers, switches, firewalls, and wireless technologies.
• •Document solutions, communicate effectively with clients and teams, and follow established processes and procedures.
• •Provide proactive customer service and maintain accountability through issue resolution.
• •Travel locally to client sites as needed.

Requirements

Experience:

• •5+ years in IT support, with expertise in:
• •Microsoft Windows Server (2008, 2012) including Active Directory, DHCP, DNS, RDP, and related services.
• •Microsoft Windows Desktop OS (Windows XP-10) and patch management.
• •IT security concepts, including NTFS permissions and Share permissions.
• •Microsoft Exchange, Office365, and collaboration tools.
• •Network management, including VPN protocols, Cisco, SonicWall, WatchGuard, and Meraki.
• •Hardware maintenance for HP, Dell, IBM, and Lenovo servers and peripherals.

Skills:

• •Exceptional troubleshooting and customer service orientation.
• •Strong understanding of business productivity applications (Microsoft Office, Office365, etc.).
• •Experience in an MSP environment is a plus.

Requirements :

• •Criminal background check, E-Verify citizenship check, and motor vehicle report.
• •Local travel to client sites required.
• •Drug/alcohol-free workplace with non-smoking policies.

Benefits :

• •401(k) with company matching
• •Health, dental, and vision insurance
• •Life insurance and flexible spending account
• •Paid time off and employee assistance programs
• •Retirement plans and referral programs