This role has closed. Paytm Payments has taken the posting down.
hirly last saw it live on 24 October 2026. See similar open roles below, or browse the live board.
Paytm Payments
Team Lead – VRM (Merchant Onboarding & Portfolio Management) -657
Noida, Uttar Pradesh
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hirly's read of this role
- Seniority
- Lead / management
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 3 Sept 2026
Derived automatically from the posting.
the posting
Role: Associate / Sr. Associate – VRM (Merchant Onboarding & Portfolio Management)
Location: [Noida]
Department: Merchant Onboarding & Portfolio
Reporting To: Team Lead / Manager – Onboarding
Role Overview
As a VRM Associate, you will support merchants in completing their onboarding journey with Paytm Payments Services. The role involves guiding merchants through document submission, compliance checks, and basic integration readiness, ensuring smooth and timely activation along with portfolio management.
Key Responsibilities
Connect with merchants over calls, emails, or chats to guide them through onboarding steps.
Ensure submission and verification of required documents (KYC, KYB etc.).
Follow up with merchants on pending actions (docs upload, consent, docs rejected, risk rejected, agreement acceptance, etc.).
Coordinate with internal teams (Ops & Risk) for status updates or issue resolution.
Maintain accurate onboarding records in CRM/ERP/Tracker.
Provide basic guidance on payments integration steps and direct merchants to integration support teams when required.
Escalate complex cases or delays to Team Lead/Manager promptly.
Meet daily/weekly targets on merchant follow-ups and onboarding completions.
Required Skills & Competencies
Strong communication skills (English & Hindi/regional language).
Basic understanding of fintech/payments industry (preferred).
Comfortable with Excel/Google Sheets and CRM tools.
Ability to manage multiple follow-ups and handle high-volume portfolios.
Target-oriented, detail-focused, and proactive in resolving issues.
Educational & Experience Requirements
Graduate (any stream).
0–2 years of experience in telesales, operations, customer support, or onboarding roles.
Freshers with good communication and eagerness to learn are encouraged to apply.
Key Performance Indicators (KPIs)
Number of merchants onboarded (Lead → Go-Live).
Timely follow-up and closure of pending cases.
Accuracy of data entry and documentation.
Drop-off reduction at key onboarding stages.
Listed on hirly, a job board. hirly is not the employer: Paytm Payments is hiring for this role.