Team Leader, Learning & Development

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results !

Bill Gosling India Private LimitedThe Team Leader of Learning and Development provides a warm and welcoming environment to our new hires through meeting them of both corporate and client specific training. Leveraging their expertise, they are required to enhance the learning experience by design/develop/update the training experience including Computer-Based Training applicable to the training and development department.. Supports the development of our trainers through observations and coaching.

What You'll Do:

About the Role:

We are seeking a skilled and dynamic Learning & Development Specialist to join our team in this strategic capacity. The ideal candidate will possess excellent communication and decision-making skills and proficiency in Excel. This role requires managing partner training teams, creating content, and acting as the single point of contact (POC) for a specific domain. A key component of this position involves leading change management initiatives to ensure successful training program implementation.

Key Responsibilities:

Strategic L&D and Team Leadership:

Provide strategic leadership and coaching for partner training teams, focusing on performance management and capability development.

Apply advanced Instructional Design methodologies (e.g., ADDIE, SAM) to design, develop, and implement comprehensive, blended learning solutions.

Serve as the single point of contact (POC) for the specific domain, addressing all training-related queries and concerns.

Decision Making:

Evaluate training needs and make informed decisions to enhance training effectiveness.

Implement solutions to address any training-related challenges or obstacles.

Change Management:

Lead complex, large-scale change management initiatives to ensure smooth adoption of new training programs and processes.

Monitor and assess the impact of training changes, making adjustments as necessary.

Qualifications and Skills:

Education:

Bachelor’s degree in Education, Human Resources, Business, or a related field.

Experience: Previous experience in a training role or similar capacity.

Skills:

Excellent communication skills, both written and verbal. (English and Hindi)

Strong proficiency in Microsoft Excel. LMS and other relevant software.

Proven decision-making abilities and problem-solving skills.

Advanced expertise in Instructional Design and adult learning theory.

Proven experience in strategic team leadership, coaching, and performance management.

Expertise in organizational change management methodologies (e.g., Prosci/ADKAR) and demonstrated success in leading complex, large-scale change initiatives.

Familiarity with Artificial Intelligence (AI) capabilities and their application in Learning & Development is an added advantage.

Personal Attributes:

Strong organizational and time-management skills.

Ability to work independently and collaboratively within a team.

Detail-oriented with a commitment to quality and continuous improvement.

Adaptable and able to thrive in a fast-paced, changing environment.

Why Join Us?

Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.

Comprehensive Training : We offer extensive paid training to ensure you’re equipped for success.

Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.

Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!