Team Leader – Rental Delivery – Breckenridge

Seasonal (Seasonal) Job Title: Team Leader – Rental Delivery – Breckenridge

Location: Breckenridge

Terms: Seasonal, full-time and part-time roles available

Pay: $ 21 /hour base wage , plus generous tips

Requirements

Expect weekend and holiday work. Daily operations broken into morning and evening shifts. No previous experience required !

About U s

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years , rallying behind collaboration, teamwork, accountability , and fun above all else . Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values .

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make.

About the R ole

Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.

Perks and Benefits

Free Alterra Mountain Company Employee Pass

Unlimited access to all A lterra M ountain C ompany owned resorts , subject to blackout dates

Ability to upgrade to F ull or Base Ikon Pass at heavily discounted rate

Epic Local Merchant Pass

Discounted access to 500 + industry brands

Generous d iscount s to Rossignol/Dynastar/Lange equipment

401K benefit and match for ALL staff members over 18 years old

Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps c over preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Mul tilingual Behavioral Health.

Comprehensive Employee Assistance Pro grams , emotional wellbeing and work-life balance resources to keep you at your best.

Primary Responsibilities

Opening and closing the shop daily

Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.

Plan delivery routes, support calls and pickups for the current and upcoming shift.

Respond to customer phone calls, text messages, emails and voicemails in a timely manner .

Dispatch ski technicians on reactive support calls

Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.

Setting up the next shift for success

Upselling existing guests via phone calls/texts in predelivery communication

Secondary Responsibilities

Sizing guests in the proper equipment for orders as they come into our system

Schedule work assignments for the following shift.

Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements

Assisting labor management during slow periods

Taking reservations and issuing refunds

Assist with delivery and support service operations as needed

Ski Butlers is a standalone business within Alterra Mountain Company's family of mountain destinations.

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.