Team Manager, Alexa Shopping, Alexa Shopping

The Team Manager will manage a team of quality service associates. Being first point of contact to plan and manage test execution for a set of components / product and responsible for timely delivery. Monitor daily floor operations, create execution reports, and communicate to stakeholders on regular basis. Review associates' performance on regular intervals and ensure productivity & quality targets are met. Team Manager will also be responsible for performance management of all the reporting associates.

• Key job responsibilities
• •Manage a team (~ 15+ team members), allocate tasks to team members, and manage test execution delivery based on schedule or SLAs
• •Engage with stakeholders (Quality Assurance teams) to seek inputs on task planning and delivery schedules and communicate with clear status reports and documentation
• •Unblock team for any challenges faced which require collaboration with multiple teams (peer teams, HR, IT, admin etc.)
• •Raise / handle escalations, perform root cause analysis and implement corrective actions
• •Collect, track and present project metrics (in terms of quality of deliverables / team effectiveness) and take required corrective actions
• •Identify process inefficiencies, make recommendations and influence stakeholders in fixing those
• •Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports
• •Guide and mentor team members in their career progression
• •Participate in hiring and onboard new team members

• A day in the life
• - Undertakes task allocation and manage test execution delivery based on schedule or SLAs
• - Engage with stakeholders (Quality assurance teams) to seek inputs on task planning and delivery schedules
• - Communicate clear status reports and documentation
• - Unblock team for any challenges they face which require collaboration with multiple teams (like peer teams, HR, IT, admin etc.)
• - Raise / handle escalations, perform root cause analysis and implement corrective actions
• - Collect, track and present project metrics(in terms of quality of deliverables / team effectiveness) and take required corrective actions
• - Identify process inefficiencies, make recommendations and influence stakeholders in fixing those
• - Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports
• - Guide and mentor team members in their career progression
• - Participate in hiring and onboard new team members

Basic qualifications

• - Knowledge of CSV, JSON, Markdown or python
• - Knowledge of machine learning models
• - Bachelor's degree or equivalent
• - 2+ years of people management leading teams of 20 experience, or experience in problem solving and delivering results
• - 2+ years of quality assurance engineering experience, or BS degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent
• - Knowledge of Excel skills to be able to refine data and prepare business reports
• - Bachelor's degree or equivalent, or experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• - Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
• - Experience prioritizing and delivering projects on time in a fast-moving environment

Preferred qualifications

• - Experience managing project delivery
• - Experience in quality assurance/testing/mobile industry/internet of things (IoT)
• - Familiarity with QA/testing concepts (test execution, defect tracking, release validation)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.