Team Manager, RCM Coding

Join the Team Modernizing Medicine

At ModMed , we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

Consistently ranked as a Top Place to Work

2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”

2025 Black Book Awards: Ranked #1 EHR in 11 Specialties

Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary:

Job Description: Team Manager, RCM Coding

Join Our Mission

At ModMed, we are placing doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. We envision a world where the software we build increases medical-practice success and improves patient outcomes.

When you join our team, you embody our core values:

Create customer delight

Save time

Innovate boldly, then make things happen

Align passion with purpose

Think big. Have fun. Do good.

• Position Title Team Manager, RCM Medical Coding
• Reports To Wendy Rogers, Manager, Medical Coding
• Role Type - People Manager

Job Summary

The Team Manager, RCM Coding (Supervisor, Medical Coding & Auditing)** serves as a Subject Matter Expert (SME) in multi-specialty medical coding, documentation compliance, and quality assurance. In this role, you will direct and empower an internal coding team, streamlining day-to-day workflows, auditing performance, and driving continuous process improvement. You will also oversee the accuracy and quality of our global coding vendor partners, ensuring our BOOST clients receive high-caliber coding support that optimizes practice success.

Primary Duties & Responsibilities

Operational Leadership & Quality Assurance Management

Direct and manage the internal department’s day-to-day coding and auditing processes.

Establish quality assurance workflows, establish guidelines, and delegate work across internal and global teams to optimize operational efficiency.

Oversee coding and billing compliance monitoring for gGastro/gMed and EMA/PM BOOST clients.

Subject Matter Expertise & Query Support

Serve as the primary coding SME for ModMed India COE coders and the broader BOOST team.

Resolve complex coding queries, documentation clarifications, and billing items to ensure accurate claim generation.

Vendor Oversight & Denial Mitigation

Partner with the Manager of Medical Coding and Auditing to conduct recurring quality calls with global coding vendors.

Analyze coding denial trends, drive root-cause analysis, lead knowledge transfer sessions, and conduct regular trainings for internal and vendor teams.

Process Innovation & Documentation

Proactively design, create, and maintain Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs), and client-specific instruction sets for gMed and EMA/PM platforms.

Develop client-facing communications and workflow guides to elevate client understanding of coding best practices.

People Management, Compliance & Team Development

Partner with the People Team (Talent Acquisition and Business Partners) to recruit, interview, onboard, and train top talent.

Conduct regular 1:1 performance meetings (weekly/biweekly) and execute annual and mid-year performance reviews.

Mentor staff to maximize potential, efficiency, and professional growth.

Participate in BOOST committee calls to assess coding requirements and resolve compliance items.

Key Attributes & Organizational Scope

Leadership Competencies (Priority Focus)

Team Leadership: Builds high-performing, engaged teams through empathetic leadership, continuous coaching, and strategic talent development.

Results Driven: Consistently achieves high-quality outcomes, overcomes obstacles, and inspires others to excel.

Customer Focus: Establishes strong relationships internally and externally, delivering client-centric solutions that create true customer delight.

Business Savvy: Applies technical and industry coding expertise to elevate team efficiency and positively impact overall business health.

Communication & Analysis Complexities

Global Scope: Communicates cross-functionally across multiple business units, countries (US & India), and globally across the enterprise.

Disseminates critical operational updates internally and externally.

Problem Solving & Decision Making: Solves complex coding scenarios, resolves team workflow roadblocks, and establishes guidelines for client success.

Acts as the final authority on operational coding procedures and day-to-day task delegation.

Innovation: Continuously modernizes workflows, develops training presentations, and builds comprehensive knowledge-transfer materials to boost accuracy

Job Qualifications & Requirements

Minimum Requirements

Education: Bachelor’s Degree or equivalent practical experience.

Required Certification:Active certification in at least one of the following:

Certified Professional Coder

Certified Outpatient Coder

Certified Coding Specialist - Physician

• Experience & Skills:
• Demonstrated background in multi-specialty medical coding and documentation auditing.

Proven leadership capability or team management experience.

Strong expertise with physician billing workflows and electronic health record (EHR) systems.

Preferred Qualifications

Active **Certified Professional Medical Auditor (CPMA)** certification in addition to CPC, COC, or CCS-P.

Direct experience working with EMA/PM or gGastro/gMed platforms. Previous experience managing global vendor performance and remote team dynamics.

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

• •Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
• •Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
• •Allowances: Annual wellness allowance to support your well-being and productivity,
• •Earned, casual, and sick leaves to maintain a healthy work-life balance,
• •Bereavement leave for difficult times and extended medical leave options,
• •Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
• •Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding proces