Tech Support (Fluent in German) (Position located in Berlin, Germany)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Please submit your resume in English.

• To learn more about our team and office culture in Berlin, Germany, visit the following links.
• Careers Page: https://www.knowbe4.com/careers/locations/berlin
• Glassdoor : https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI_IE969384.0,7_IL.8,14_IC2622109.htm

The Core Support Technician is the first line of contact for customer support, responsible for resolving a wide range of product-related issues and inquiries. This role focuses on providing excellent customer service, troubleshooting KnowBe4 products, and ensuring timely resolution of support tickets. The ideal candidate combines strong technical and time management skills with effective communication abilities to assist customers, collaborate with internal teams, and contribute to overall product improvement.

Responsibilities:

Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments

Collaborate with Product team by providing customer feedback for product enhancement

Communicate directly with customers to gather details as needed to fully define issues or requests

Work with CSM team to swiftly resolve customer issues

Investigate and document technical issues

Manage ticketing queue, ensuring timely resolution of reports and requests

Apply troubleshooting skills to assist customers with product-related issues

Conduct technical walkthroughs and webinars of KnowBe4's products

Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues

Minimum Qualifications:

Familiarity with standard concepts, practices and procedures within the IT Security Field

Minimum of 1 year experience in similar or related position

Two-year degree preferred

Familiarity with firewall and email protocols is preferred

Excellent verbal and written communications

Highly organized and result-oriented

Excellent time management and organization skills

Can demonstrate technical troubleshooting and analysis ability

Can demonstrate integrity, accountability, respect and commitment

Strong collaborative and teamwork skills

Must be able to work with minimal supervision

Fluent in German

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.