Technical Analyst (Officer)

Key Responsibilities

• •Maintain operational resilience, regulatory compliance, and business continuity for the AU & NZ Services Cluster Technology team, optimizing technical resources and operational models to support the franchise effectively.
• •Provide critical technology support for the local Services business, ensuring seamless, high-availability operations across Payments, Liquidity, Trade, Investor Service, and Issuer Service by partnership with global technology teams.
• •Embed directly within AU & NZ product and operations teams to provide direct technical support for core business functions
• •Utilize specialized in-country technology expertise to manage, navigate, and align Citi platforms with industry-specific technology changes within the complex, evolving market infrastructure and local
• •Apply local domain expertise to efficiently identify, address, and remediate region-specific risks, bottlenecks, and system dependencies in critical functions such as incident resolution, service delivery, and change management.
• •Ensure high service availability, operational resilience, and meet specific requirements of local clients and stakeholders.
• •Manage third-party technology vendors and outsourcing relationships to ensure strict compliance with company policies, local, and established service level agreements
• •Govern the scheme change management pipeline ensuring all application and infrastructure changes impacting payment rails are thoroughly reviewed, risk-assessed, and submitted for formal scheme approval.
• •Manage technical relationships and operational service oversight for clearing partner banks ensuring optimal connectivity and SLA compliance.

Required Experience

• •2 - 5 years' experience within technology, payments, or infrastructure functions in banking or financial services.
• •Understanding of Australian and New Zealand payments schemes and clearing arrangements.
• •Strong understanding of payment processing, treasury services, receivables, payables, and trade finance platforms.
• •Experience supporting business-critical applications in a highly regulated environment.
• •Demonstrated experience in regulatory, industry, or scheme-driven technology initiatives.
• •Proven track record managing production incidents, operational risk, and service resilience.

Knowledge of technology governance, change management, risk frameworks, and operational resilience.

• •Exceptional stakeholder management and communication skills across business, technology, operations, and executive audiences.
• •Strong analytical, problem-solving, and decision-making capabilities.
• •Demonstrated ability to manage multiple priorities and deliver results in complex, fast-paced environments

Skills

• •Banking Products: Payments, Liquidity Management, Trade, Investor /Issuer Services
• •Delivery Methodologies & Tools: Agile, JIRA, and SaaS platforms
• •XML/JSON: ISO 20022 message definitions (pacs, pain, camt), SWIFT MT/MX mapping, and JSON/REST APIs.
• •Production Support: L1/L2 incident resolution and log triage
• •Regulatory Reporting: APRA (CPS 230/234), AUSTRAC (IFTI/TTR), and RBA/RBNZ requirements.
• •Business Continuity and Disaster Recovery

#LI-Hybrid

#LI-RW2

------------------------------------------------------

Job Family Group:

Technology ------------------------------------------------------

Job Family:

Applications Support ------------------------------------------------------

Time Type:

Full time ------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above. ------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi’s EEO Policy Statement and the Know Your Rights poster.