Technical Assistant

Company :

Chubb Malaysia Sdn Bhd

• 1. Installation & Commissioning
• Install, configure, test, and commission CCTV, access control, intrusion alarm, intercom, networking, and other ELV systems.
• Perform cable laying, trunking, conduit installation, termination, and labelling.
• Install equipment in accordance with approved drawings and technical specifications.
• Ensure all installations comply with company standards and customer requirements.

• 2. Preventive & Corrective Maintenance
• Carry out scheduled preventive maintenance at customer sites.
• Diagnose and rectify equipment faults and system failures.
• Replace defective components and perform hardware repairs where required.
• Ensure systems are restored within agreed SLA timelines.

• 3. Troubleshooting & Technical Support
• Attend service calls and emergency breakdowns.
• Troubleshoot hardware, software, and network connectivity issues.
• Perform equipment testing and verify system functionality.
• Escalate complex technical issues to the Project Engineer or Technical Supervisor where necessary.

• 4. Project Support
• Support Project Engineers during project implementation and system upgrades.
• Assist in equipment installation, testing, commissioning, and project handover.
• Ensure project tasks are completed within the agreed schedule.

• 5. Documentation
• Complete service reports, maintenance checklists, and work completion forms.
• Update maintenance records and equipment history.
• Report technical findings and recommendations to supervisors.
• Ensure all documentation is accurate and submitted promptly.

• 6. Customer Service
• Provide professional technical support to customers.
• Explain technical issues and corrective actions to customers where appropriate.
• Respond to customer requests promptly and courteously.
• Maintain good working relationships with customers and internal stakeholders.

• 7. Health, Safety & Compliance
• Comply with all company safety policies and procedures.
• Wear appropriate Personal Protective Equipment (PPE) while performing site work.

• Ensure all work is carried out safely and complies with statutory and customer site requirements.
• Maintain good housekeeping at work sites.

• 8. Inventory & Tools Management
• Safeguard company tools, testing equipment, and assigned assets.
• Ensure proper handling and storage of materials and equipment.
• Report damaged or missing tools immediately.
• Monitor stock usage and request replenishment when necessary.

• 9. Continuous Improvement
• Participate in technical training and certification programmes.
• Keep abreast of new products, technologies, and installation techniques.
• Suggest improvements to work processes and service delivery.