Technical Content Professional

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress. We are looking for an experienced Technical Content Developer who independently owns end-to-end documentation for assigned products, using AI tools to speed up work while verifying accuracy. What you’ll do Plan, write, and maintain user guides, API docs, UI text, CLI references, architecture diagrams, release notes Own the doc plan (scope, priorities, timelines) and keep stakeholders updated Use approved AI tools for drafting and review, and validate output against code, builds, and SMEs Partner with PMs, engineers, designers, and SMEs as the product’s documentation point of contact Apply IBM Design Thinking for clear, accessible content Work in Agile/Scrum cycles and use GitHub-based, single-sourced workflows Review peers’ content, act as quality gatekeeper, and mentor junior writers Find content gaps and use data to reduce support load Requirements Bachelor’s in a related field plus 7+ years of technical writing, including independent senior-level work DITA/XML, Markdown, or HTML, with tools like Oxygen, Git-hub based publishing system Experience with AI writing tools across the doc lifecycle Quick grasp of complex software, cloud, and APIs Git workflows (branching, PRs, docs-as-code) Proven end-to-end ownership of a doc set Strong communication on global, cross-functional teams Agile experience with JIRA or Confluence If you're a self-driven writer who loves owning a product's full documentation story, this role is for you. • Technical Writing and Editing Skills: Experience working with technical writing and editing, information architecture, and visual design to create clear and compelling content. • UI Writing and Content Development: Exposure to UI writing and content development using various skills, including video production, instructional design, digital learning, AI technology, and social media. • Information Architecture: Understanding of how to organize and amplify information into clear and compelling content, making it easily accessible to clients throughout their digital journey. • Exposure to Design Thinking Principles: Familiarity with applying design thinking principles to present technical content in a clear and compelling manner, enabling clients to digitally self-serve and succeed with offerings. • Visual Design and Content Creation: Experience working with visual design and content creation tools to develop engaging and effective content that meets client needs. Content strategy, information architecture, and UX writing Video Production Skills: Exposure to video production techniques to create engaging and effective content that enhances the client experience. Instructional Design Knowledge: Familiarity with instructional design principles to develop digital learning content that meets client needs. India Infrastructure & Technology Hybrid Professional Bangalore, IN Bangalore (0063) IBM India Private Limited Artificial Intelligence Content Development Content Strategy Design Thinking Editing Information Architecture Instructional Design Social Media Technical Writing Video Production Visual Design Writing Content Creation Professionalism User Experience Writing Technology