Technical Customer Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Customer Support Engineer based in United States.

This role is an opportunity for an experienced Technical Support Engineer to provide advanced technical assistance to customers using complex security technologies. You will own challenging third-tier support cases, performing deep technical investigations and driving issues toward effective resolution. The position combines customer engagement, troubleshooting, engineering collaboration, and continuous improvement of support operations. You will work across Linux systems, networks, databases, cloud environments, and security technologies. As part of a geographically distributed team, you will contribute to a collaborative environment where knowledge sharing and proactive problem-solving are highly valued. The role also offers the opportunity to help shape support processes, tools, documentation, and customer experiences within a growing global organization.