This role has closed. HOTELKEY INDIA PRIVATE LIMITED has taken the posting down.
hirly last saw it live on 1 October 2026. See similar open roles below, or browse the live board.
HOTELKEY INDIA PRIVATE LIMITED
Technical Support - L2
Nagpur, India
Similar open jobs
- Security Remote Technical Support Engineer (L2)Nttlimited · Nagpur, IndiaFirst seen 2d agoremote
- Technical Support EngineerNumerator · Vadodara, Gujarat, IndiaFirst seen today
- Technical Support AnalystSpotnana · Mumbai, Maharashtra, IndiaFirst seen today
- Security Remote Technical Support Engineer (L2)Jobgether · IndiaFirst seen yesterdayremote
- Technical Support EngineerAPEXX Global · India - RemoteFirst seen yesterdayremote
- Technical Support SpecialistNOV · Kochi, Kerala, IndiaFirst seen yesterday
- Technical Support SpecialistNOV · Kochi, Kerala, IndiaFirst seen yesterday
- Technical Specialist-Technical supportPhilips · BangaloreFirst seen yesterday
- Technical Support Specialist, Level 3Soti · Kochi, IndiaFirst seen yesterday
- Technical Support EngineerKaseya · Bangalore, IndiaFirst seen yesterdayremote
- Technical Support voice processOne Degree North Human Resource · Bangalore, Karnataka, IndiaFirst seen yesterday
- Technical Support Engineer - Commerce CloudSalesforce · 2 LocationsFirst seen 2d ago
- Technical Support EngineerThomsonreutersFirst seen 2d ago
- Specialist, Technical Support Analyst(engineering)Msd · IND - Telangana - Hyderabad (Hitec City Raidurg)First seen 2d ago
- Onsite Technical Support EngineerGreif · Chennai-INDFirst seen 2d ago
hirly's read of this role
- Role family
- Customer support
- Seniority
- Mid level
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 28 Sept 2026
Derived automatically from the posting.
the posting
Description
HotelKey, Inc. is seeking a Level 2 Support Engineer to join our growing services team supporting operations of HotelKey Frontdesk PMS and a suite of ancillary applications, which are part of our new cloud based Property Management System. HotelKey Level 2 Support Engineer will help in Monitoring and Maintaining the health of the HotelKey Production, QA, Staging and Development environments and ensure 100% availability. Level 1 Support will troubleshoot issues raised by Level 1 related to operations and also work on tickets raised by them for specific needs.
Level 2 support will also work on quality improvement projects for achieving continual improvements in service levels.
Responsibilities :
- Monitor and maintain health of all the environments of HotelKey PMS
- Monitor alerts, accordingly acting on resolving them
- Determine the issues as P1/P2/Proactive and engage Tier III teams to resolve the issue
- Supporting code changes and release Management
- Monitoring Batch process and Load Monitoring
- Raising change requests and getting approvals from related client business and IT teams
- Resolve all tickets raised by Tier I Support
- Ensure 100% Availability of service
- Outage Handling and Troubleshooting Critical Network Related issues
- Troubleshoot functional issues of Tier I on the HotelKey PMS
- Meet all SLA requirements and help maintain Key Performance Matrix
- Compile, review and monitor daily / weekly performance of the Project
- Ensure that project deliverables are met and project time is maintained
- Identify improvement areas and implement measures to maximize customer satisfaction levels.
- Assess customer feedback, and evaluate areas of improvements based on critical feedback
- Participate in internal and external (Client retained external audit agency) audits and reviews for the project.
- Work with client IT teams and support knowledge sharing across teams.
Requirement :
- Experience in Tier II Support activities
- SQL server database and query language knowledge required
- AWS Cloud and Network related knowledge required
- Excellent people management skills and communication skills required
- Good Analytical and presentation skills
- Knowledge of Microsoft Word and Excel
- Experience in Hospitality Industry property management is a plus.