Technical Support Representative

Description

On-Site

At INTEGRA Biosciences, we develop innovative liquid handling solutions used by pharmaceutical, biotechnology, diagnostic, and food industry professionals around the world. We're looking for a customer-focused Technical Support Representative who will be the link between our customers and our service team. You'll help customers find solutions, coordinate repairs and calibrations, manage service documentation, and ensure a smooth, positive experience from start to finish. This role is ideal for someone who enjoys customer interaction, problem-solving, and working in a collaborative team environment.

What You'll Do

• •Serve as the first point of contact for customer inquiries via phone, email, and chat.
• •Troubleshoot product and service-related issues and guide customers to solutions.
• •Coordinate repairs, calibrations, and product returns.
• •Create service quotes and provide return authorization information.
• •Document customer interactions and service activities in Salesforce CRM.
• •Process purchase orders, invoices, and service documentation.
• •Manage loaner equipment logistics, inventory tracking, and customer follow-up.
• •Partner with technical specialists and internal teams to ensure an exceptional customer experience.
• •Support continuous improvement by identifying trends and documenting product feedback.

What We're Looking For

• •1+ year of experience in customer service, technical support, service/logistics coordination, or administrative support.
• •Strong communication and relationship-building skills.
• •Excellent organizational skills with attention to detail.
• •Ability to manage multiple priorities and solve problems independently.
• •Experience with Microsoft Office, with a strong focus on Excel and Word; Salesforce experience is a plus.
• •Interest in learning technical products and developing troubleshooting skills.

Why Join INTEGRA?

• •Work for a global leader in life science technology.
• •Be part of a collaborative and supportive team.
• •Gain experience with innovative laboratory products and customer solutions.
• •Opportunities for professional growth and development.
• •Make a direct impact on customer success and satisfaction.

Ready to make a difference? Apply today and become part of a team dedicated to advancing scientific discovery through innovative technology.