Telecommunications Equipment Operator

Summary

The purpose of the position is to provide comprehensive telephone and telecommunications support to all facilities and customers. This position is located within the Centralized Attendant Center at the William S. Middleton Memorial Hospital in Madison, WI.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but are not limited, to the following: Provides callers with information of routine natures. Receives and directs callers to appropriate area. Provides general telephone and visitor referral services. Operates telephone system to receive and connect incoming and outgoing calls by computerized equipment. Receives telephone trouble call and maintains a trouble log. Operates the internal and external paging system. Maintains, lists and monitors computer generated telephone files. Performs files maintenance work such as updating user names, departments and telephone directories. Sets up, operates and monitors computer system and peripheral equipment. Tests computer and telecommunications equipment for operation. Performs appropriate system maintenance procedures. Performs other related duties as assigned. Work Schedule: Full-Time: Monday-Friday, 8:00am - 4:30pm Recruitment Incentives: Authorized Critical Skills Incentive (CSI): Not approved

Qualifications

SPECIALIZED EXPERIENCE: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-4) in the Federal service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Telecommunications Equipment Operator and that is typically in or related to the work of the position to be filled. Specialized experience includes: providing information of a routine nature; receiving and directing callers; providing general clerical and referral services; connecting incoming calls using telecommunications systems; maintaining records of calls; and operating and monitoring computer systems. NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. ~OR~ EDUCATION: Successfully completed four (4) years above high school in any field which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained at an accredited business, secretarial or technical school, junior college, college or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. ~OR~ COMBINATION: Equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience, as described above, which meet the total qualification requirements for this grade level. This education must have been obtained at an accredited business, secretarial or technical school, junior college, college or university. NOTE: Your experience must be documented in your resume and transcripts are required. Physical Requirements: The work is sedentary. The employee sits comfortably to do the work. There is some moving around to adjust equipment and carry light items such as papers and books, no special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.