Temporary PSS

Location:

Remote Position Hiring Range:

$15.60 - $26.58

Position Summary:

Responsible for supporting non-forward-facing functions related to patient care including but not limited to, registration, medical records, scheduling, reports, answering and routing calls to clinic.

Key Performance Areas:

KPA 1 – Communication

Answer incoming calls and route to the appropriate department.

Appropriately document patient communication in EMR system.

KPA 2 – Chart Completion

Create and maintain patient charts within the EMR and billing systems for New and Hospital Consult Patients.

Locate and retrieve medical records.

Assist with fax servers.

KPA 3 – Clinic support

Assist with scheduling patient appointments.

Assist with reports related to front office functions.

Assist with MIPS reporting requirements.

Position Qualifications/Requirements:

Education :

High School Diploma

Previous Experience :

2 years’ experience in healthcare or physician practice setting.

Office experience to include:

Procedure entry with experience in insurance and/or medical terminology preferred.

Core Capabilities :

Attention to detail

Customer service

Ability to work independently

Good written and verbal communication skills

Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.

Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.

Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.

Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.

Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.

Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

Computer Skills:

Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Travel : 0%

Remote: Yes

Standard Work Days/Hours : Monday to Friday 8:00 AM – 5:00 PM.