Trainer - Financial Services program.

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Overview

The Trainer will be responsible for delivering training programs to new and existing agents at InteLogix. The ideal candidate will have a strong understanding of our products and services, as well as excellent communication and presentation skills. The Trainer will play a key role in ensuring our call center team provides excellent customer service.

Responsibilities

Responsible for the implementation and administration of the Intelogix Training Program and Client specific training process for new hires

Responsible for development of follow-up training for employees in production

Will review and verify hours recorded on employee timecards and sign that the information is accurate and correct

May be actively involved in the scheduling/facilitation of LLS sessions

Prepares materials essential for the training process (copies, presentations, memos, etc.)

Will report technical problems and follow-up to ensure resolution

Adhere to Company attendance, punctuality, and meal and rest break requirements

Maintain concentration and focus in order to meet performance goals

React positively to an ongoing, changing environment

Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

Maintain good working relationships with assigned supervisors and coworkers

Work safely without presenting a threat to self or others

Perform additional duties as required by management

Supervises new hires during the training process in conjunction with their assigned manager

Training employees; planning, and assigning work; addressing complaints and resolving problems

Evaluates and assists each new hire as they progress through training

Authorized to edit/add timecards in the timekeeping system

Authorized to recommend disciplinary action

Qualifications

High School Diploma or equivalent is required; some college preferred

6 months of related experience is required or equivalent education in training/teaching is preferred

Must be able to maintain the highly confidential nature of administrative work

Must be able to establish and maintain effective working relationships with supervising personnel, co-workers and subordinates

Have the ability to project and convey a positive, concerned, and professional image to applicants and employees

Must be a detail-oriented individual

Communicate clearly and effectively, both orally and in writing

Write in a clear and concise manner

Manage time effectively

Solve problems or issues that may come up

Concentrate and focus for extended periods of time

Cope with high-stress and changing environment

Adhere to policies and procedures

Adhere to work schedule and punctuality requirements

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems