Training Supervisor

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Job Posting Closes at 11:59PM on:

10/18/26 Division:

Community Assistance Division Management Level:

Supervisor - 1st Line Scheduled Weekly Hours:

40 Benefit Eligibility:

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

JOB DESCRIPTION SUMMARY:

The Training Supervisor leads the Community Assistance Division (CAD) training and employee development program, ensuring staff receive consistent, effective, and practical learning experiences that prepare them to perform their work accurately, timely, and confidently. This position provides leadership and direct supervision to Trainers and temporarily supervision to Eligibility Specialists as they progress through new worker training, live case processing, and post-training support to ensure a seamless learning experience and successful transition to their permanent teams. The team size will vary based on newly filled vacancies but will not exceed the ratios of other CAD teams.

The Training Supervisor is responsible for the quality, consistency, and effectiveness of training across CAD. This position establishes training expectations, oversees classroom management, observes and evaluates instruction, monitors trainee progress, and coordinates individual support based on employee performance, identified skill gaps, operational needs, and readiness for increased work. The Training Supervisor also establishes clear expectations for productivity, accuracy, timeliness, professionalism, attendance, and compliance with policies and procedures.

In addition to new worker training, the Training Supervisor leads the development and coordination of ongoing learning opportunities for seasoned staff. This includes identifying training needs through quality assurance, performance data, policy and system changes, operational trends, and feedback from employees, supervisors, and leadership. Training is designed and delivered using effective adult learning principles that promote engagement, practical application, knowledge retention, and transfer of learning to daily eligibility work.

On a deeper level, the Training Supervisor is a collaborative and strategic leader who understands how training, quality, operations, and employee development work together across CAD. They also foster a positive, supportive, and inclusive environment where employees are encouraged to ask questions, receive meaningful feedback, develop their skills, motivated to learn, and take ownership of their professional growth. Through strong leadership, collaboration, coaching, and accountability, this position will help build a team that can serve the Jefferson County community successfully.

SCHEDULE:

The position operates primarily on a 5 day work week. This position is hybrid, with remote work and in-office work as determined by team and agency needs.

COMPENSATION:

Hiring Range: $94,716.74 - $98,216.74 USD Annually

Compensation will be determined based on education, experience, and skills.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including a starting bank of 40 hours of PTO for new hires ; retirement matching; wellness programs; tuition reimbursement; flexible schedules; remote work options as available; and more. For more information, click here for our Total Rewards summary.

ESSENTIAL DUTIES:

The Training Supervisor will:

Model professional, respectful, inclusive, and supportive behavior when working with individuals from diverse ethnic, social, professional, and educational backgrounds.

Provide leadership and direct supervision to Trainers and temporary supervision to Eligibility Specialists while they progress through new worker training, live case processing, and post-training support. Ensuring clear expectations, consistent coaching, and a successful transition to their teams.

Establish clear performance expectations and hold staff accountable for productivity, accuracy, timeliness, professionalism, attendance, and compliance with policies and procedures through regular monitoring, coaching, feedback, and follow-up.

Create a positive, supportive, and inclusive work environment where employees are encouraged to learn, ask questions, receive meaningful feedback, develop their skills, and take ownership of their professional growth to achieve success.

Provide timely coaching, feedback, training, and professional development based on individual performance, demonstrated skill levels, team needs, and operational priorities.

Identify and address errors, performance concerns, attendance concerns, and compliance issues through timely coaching, corrective action, quality improvement activities, and consistent follow-up.

Oversee classroom management and learning to ensure training is organized, professional, engaging, inclusive, and effective.

Audit , observe, and evaluate classroom instruction to ensure training content, expectations, and learning objectives are delivered accurately, consistently, and effectively across Trainers and training programs. Providing coaching and feedback to strengthen instructional quality as needed.

Develop and maintain a clear, consistent process for evaluating trainee performance and readiness, and communicate progress, strengths, concerns, and support needs to both trainees and their permanent supervisors.

Access trainee readiness and make recommendations regarding progression through training, live case processing, post-training support, and transition to their permanent team based on their performance, knowledge, accuracy, productivity, and ability to work independently.

Determine, coordinate, and evaluate over-the-shoulder coaching and team support based on employee performance, operational needs, identified skill gaps, and readiness for increasingly independent work.

Identify, coordinate , and develop ongoing training for seasoned staff to maintain and improve accuracy, reinforce skills, address quality and performance trends, and communicate changes related to policy, procedure, program, and systems.

Apply adult learning theory and effective instructional techniques when developing and delivering training, including practical application, scenario-based learning, active participation, feedback, reinforcement, and opportunities to transfer learning to daily work.

Continuous evaluate training and development programs using trainee feedback, quality results, performance outcomes, operational needs, and other data to measure effectiveness and identify opportunities for improvement.

Use operational data to identify trends in training volume, trainee support needs, workload, and staffing demand , and adjust Trainer assignments , schedules, and resources based on workload and operational priorities. Provide technical and operational support related to case troubleshooting, Colorado Benefits Management System (CBMS) reports, system merges, and other initiatives for Human Services.

Develop, maintain, and update clear, accurate, and user-friendly training guides, desk aids, job aids, reference materials, and other learning resources to support consistent application of policies, procedures, program requirements, and system processes.

Partner with supervisors, managers, Quality Assurance, program experts, and other operational stakeholders to identify training needs, address performance and quality trends, and ensure learning content remains aligned with current policy, system requirements, quality expectations, and CAD operations.

Deliver training, presentations, classroom exercises, and employee development opportunities in both in-person and virtual environments using effective facilitation, communication, and engagement techniques.