Training Supervisor

Real people. Real service.

At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Training Supervisor to join our growing NV Fulfillment Team and Fulfillment Center network . This individual will report into our Assistant General Manager and is responsible for designing, delivering, and managing employee training programs across the fulfillment center. This role identifies skill gaps, develops engaging curricula, participates in new hire orientation and onboarding, and reinforces workplace safety standards to maximize productivity and promote a culture of continuous learning and operational excellence.

Job Type: Full-Time, Exempt

Location: 196,000 sq. ft. in Reno, NV at 9460 N. Virginia St., Suite C, Reno, NV 89506

Schedule: This role oversees an operation that runs Sunday through Friday from 6:00 a.m. to 11:30 p.m. PT . While this position generally follows a schedule of Monday through Friday from 8:00 a.m. to 4:30 p.m. PT , operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Base Salary: The expected starting salary for the position is $66,400 to $83,000 within a full position range of $66,400 to $ 99,600 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint.

Responsibilities:

Design, implement, and evaluate effective onboarding, upskilling, and compliance training programs aligned with organizational goals

Coordinate and deliver training for new hires and re-training for existing team members to ensure SOPs are followed and observed

Participate in new hire orientation, reinforcing workplace safety methods and introducing company processes, and performance expectations

Manage all instructor-led training and facilitate new hire roundtables and train-the-trainer sessions

Develop and distribute surveys, interviews, and questionnaires; facilitate the creation of interactive training content and assessments

Conduct regular training needs assessments to identify skill gaps across departments

Lead collaborative meetings with leadership to determine training needs and develop an administration process

Contribute recommendations for continuous learning and development needs; identify enhancements to current training curriculum to generate higher productivity, accuracy and safety

Crosstrain in various fulfillment center departments to perform multiple distribution-related functions and ensure well-rounded program design

Develop and maintain training documentation and records to track training compliance and implementation of best practices

Ensure all training materials, SOPs, and online resources are accurate and up-to-date

Monitor and track employee progress throughout the training lifecycle; analyze feedback and measure the effectiveness of training modules

Lead informational meetings to prepare and educate team members on new processes and procedures

Immediately address all personnel and performance-related incidents that arise

Coordinate with other departments on processes and procedures to align on communication and best practices

Attend and participate in site Leadership meetings

Lead by example and maintain professional standards in the workplace at all times

Requirements :

High school diploma or GED equivalent

Ability to push and pull objects up to 60 pounds of force independently

Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds

Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day

2-4 years of experience in instructional design, corporate training, or a supervisory/leadership role in a fulfillment, warehouse, or distribution environment

Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards

Demonstrated ability to train, coach, and develop associates to achieve departmental goals

Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures

Strong understanding of safety practices and ability to promote a safe and compliant work environment

Fundamental understanding of inventory, supply chain, and logistics concepts

Proficiency with Microsoft Office applications (Word, Outlook, and Excel)

Strong problem-solving and time management skills; strong attention to detail

Superior verbal and written communication skills

Ability to work independently, multitask, and follow process and standard procedures

Preferred Qualifications:

Prior experience collaborating cross-functionally to implement process improvements or operational initiatives

Familiarity with performance management, including conducting feedback sessions and supporting employee development

Experience with Learning Management Systems (LMS) or e-learning content development tools

Why work with us:

We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options

401(k) with up to 4% company match

Paid vacation, sick time, and holidays

Company-paid life insurance and long-term disability

Discounted auto, home, and pet insurance programs

Flexible Spending Account (FSA)

Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)

$750 annual professional development budget

LinkedIn Learning membership

Company rewards and recognition program

And more!

We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.

We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!

We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.

We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.

We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at https://www.su