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Amazon

Transportation Representative, Transportation Representative

West Bengal, IND · Maharashtra, IND · Rajasthan, IND · Delhi, IND · Telangana, IND · Karnataka, IND · Tamil Nadu, IND

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hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
7 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Description for L2 associates

  • Overview
  • The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
  • Summary of Responsibilities
  • - Effectively communicate in a clear and professional manner at all times
  • - Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
  • - Effectively manage sensitive cases by reporting up the escalation matrix
  • - Demonstrate excellent time-management skills
  • - Maintains or exceeds targeted performance metrics
  • - Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic qualifications

- Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications

Preferred qualifications

  • - Knowledge of and proficiency in Excel and SQL
  • - Experience in logistics, or experience in an operational role

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Original posting on Amazon's site ↗

Listed on hirly, a job board. hirly is not the employer: Amazon is hiring for this role.

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