Traveling Smile Consultant

Description

Position Summary:

The Traveling Smile Consultant (TSC) plays a vital role in supporting patient conversion and treatment acceptance across our network of practices. This role is designed for a high-performing sales consultant who is flexible, independent, and motivated by both results and impact. The TSC will provide on-site support in practices experiencing coverage gaps, onboarding new Smile Consultants, or requiring sales performance improvement.

Key Responsibilities:

Conduct on-site new patient consultations, building trust and communicating the value of care in a compelling, empathetic, and effective manner.

Maintain ownership of patient follow-up and communication to support case acceptance; timeframes for follow-up may be customized based on assignment.

Close treatment plans with confidence and clarity, driving conversion through education and relationship.

Serve as interim Smile Consultant during:

Maternity or extended leave

SC turnover and transition periods

High-growth or new locations

Underperforming locations

Onboarding and training of new SCs

Collaborate with Practice Operations Managers and Doctors to ensure consult processes are aligned and supported.

Document and report consult activity, outcomes, and follow-up efforts in CRM tools and tracking sheets.

Participate in virtual team calls, sales training, and coaching sessions to support continuous improvement.

Performance Expectations:

Target case acceptance rate of 40% or higher

Maintain organized and timely follow-up communication with all consults

Deliver weekly reports on consult outcomes and pipeline status

Exhibit flexibility and professionalism while traveling and integrating with new teams

Contribute to a positive and consistent patient experience regardless of location

Travel Expectations & Support:

This position requires 100% travel , primarily Sunday–Thursday, with four weeks on the road per month. Occasional flexibility may be provided to accommodate personal needs or special assignments.

Travel logistics include:

Flights booked by consultant using Ramp Travel or a designated portal (target budget: under $500 round trip)

Hotel accommodations under $125/night

Daily per diem of $75 for meals

Ramp card with $10,000 limit for approved expenses

All travel and compensation costs billed to the practice(s) supported

Occasional long-term assignments (2–4+ weeks) may be required and supported accordingly (e.g., bringing family along, extended lodging, etc.).