Treasury Management Support Specialist I

Description

*Location specifics can be discussed with Hiring Manager*

Perform various tasks associated with Treasury Management (TM) products and services. Provides operational support to the TM Operations & Product Manager and customer service support to TM Sales Officer, Relationship Managers, and TM Customers

Requirements

Job Responsibilities

1. TM Customer Service & Operations – 75%

· Accountable for onboarding & continued maintenance/requests of all TM customers.

· Setup products/services (including account analysis)

· Maintain customer files and prepare new legal agreements/contracts for online banking customers.

· Provide customer service related to temporary limit increases on TM service transactions.

· Research, compile data and prepare periodic reviews for TM customers.

· Archive and index completed forms into image system.

· Accountable for the opening of new business deposit accounts for TM customers.

o Includes check, deposit tickets & endorsement stamp ordering and other new account related tasks.

· Process various banking transactions for TM customers such as funds transfer, deposits, wire transfers, debit card increases, stop payments, etc.

· Handle incoming telephone support for TM customers

· Hardware installation for Remote Deposit Capture and ongoing support for TM customers

2. Reporting – 20%

· Prepare and review various monthly and quarterly reports.

3. Other – 5%

· Provide back-up to Merchant Services.

· Explain bank services and charges to customers.

4. Other duties as assigned.

Competencies Required

1. Customer Focus :

Is dedicated to meeting the expectations and requirements of internal and external

customers

Gets first-hand customer information and uses it for improvements in products and

services

Acts with customers in mind

Establishes and maintains effective relationships with customers and gains their trust and

respect

1. Integrity & Trust :

Is widely trusted

Is seen as a direct, truthful individual

Can present the unvarnished truth in an appropriate and helpful manner

Keeps confidences

Admits mistakes

Doesn't misrepresent him/herself for personal gain

2. Problem Solving :

Uses rigorous logic and methods to solve difficult problems with effective solutions

Probes all fruitful sources for answers

Can see hidden problems

Is excellent at honest analysis

Looks beyond the obvious and doesn't stop at the first answers

3. Time Management :

Uses his/her time effectively and efficiently

Values time

Concentrates his/her efforts on the more important priorities

Gets more done in less time than others

Can attend to a broader range of activities

4. Timely Decision Making :

Makes decisions in a timely manner, sometimes with incomplete information and under

tight deadlines and pressure

Able to make a quick decision