Triage Specialist

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com .

• Company: Grand Rapids Ophthalmology
• Job Title: Triage Specialist
• Location: Grand Rapids, MI

Perks:

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

RESPONSIBILITIES:

Manage calls and questions from patients in a timely and orderly fashion.

Prioritize calls from patients and staff based on severity of request and need

Demonstrates quality patient service during interactions with patients, coworkers, and vendors

Exhibits a positive attitude and is flexible in accepting work assignments and priorities

Meets attendance and tardiness expectations

Is dependable; follows policies and procedures

Maintains professionalism in interactions with patients and coworkers

Performs quality work and consistently exhibits initiatives

Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record.

Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox.

Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc.

Schedule return appointments.

Daily monitoring of NextGen task basket.

Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record.

Provide timely call back to all patient voice mails in triage mailbox

Fax and electronically send items to pharmacy or physicians offices as requested.

Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.

Manage doctor to doctor calls, doctor to patient calls.

Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.

Other duties as assigned

EDUCATION AND/OR EXPERIENCE

Minimum Required: High school diploma or general education degree (GED)

Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

Minimum Required: None

SYSTEMS A ND TECHNOLOGY

Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.