Trust Officer

PA0220 Erie - 8th & State

Job Description

The Trust Officer is responsible for performing a variety of duties including: account administration, growing and retaining current customer portfolios, developing new business, conducting customer interviews and presentations, preparing financial profiles, analyzing financial information and identifying potential business areas, recommending investment / trust opportunities, reviewing client accounts regularly, remaining current on tax, regulatory and financial legislation and legal issues relating to trust law, and resolving customer enquiries.

• Essential Functions
• •Comply with Trust policies and procedures
• •Analyze and Interpret legal documents to determine the best course of action to follow in the management of individual accounts
• •Assist with sett personal goals and targets
• •Review customer account transactions daily
• •Oversee / schedule client distributions / bill payments
• •Schedule client meets on periodic basis
• •Review financial / investment markets daily
• •Prepare / review customer documentation and agreements
• •Manage personal workload/workflow
• •Administer Trust relationships appropriately
• •Conduct regular investment review of portfolio with Investment Officer
• •Administer Guardianship accounts
• •Administer Custodian accounts
• •Assure appropriate management of IRA's and funds
• •Assure accurate / timely settlement of Estates
• •Respond to Employee Benefit inquiries appropriately
• •Develop a high community profile
• •Initiate and author client correspondence
• •Cultivate potential referrals from exist accounts
• •Analyze accurate customer needs
• •Recommend investment / trust alternatives
• •Perform presentations / meets with prospects
• •Finalize new agreements with customers
• •Coordinate and prepare information for RFP requests
• •Cross sell other Bank products and services
• •Recommend improvements to procedures
• •Maximize technology tools available
• •Assure accurate information passed to Trust Operations
• •Oversee system cod on individual accounts
• •Self-learn / knowledge of Microsoft Office / Trust Account System
• •Self-learn / knowledge of Internet & Email
• •Minimize departmental non-payroll costs
• •Adhere to stated Trust department fee schedules
• •Minimize nonstandard fee schedules

• Additional Essential Functions
• •Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• •Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• •Work as part of a team
• •Work with on-site equipment

• Safety and Health for Supervisors with Direct Reports
• •Provide leadership and positive direction for maintaining the safety and loss prevention program
• •Actively participate in and support employee participation in the safety and loss prevention program by ensuring that employees know how to properly report a safety issue, making sure that all accidents are promptly reported to Human Resources and documented, and ensuring that prompt action is taken whenever workplace hazards are identified
• •Help implement emergency procedures

• QUALIFICATIONS
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education
• Bachelor's Degree business / finance / related

• Work Experience
• 8 - 12 years relevant experience
• customer service or sales experience

• General Supervisory/Manager Knowledge, Skills, and Abilities
• •Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches
• •Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest’s strategic plans
• •Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion
• •Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning
• •Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience
• •Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information
• •Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required
• •Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters

• Additional Knowledge, Skills and Abilities
• Team player
• Excellent organizational and time management skills
• Ability to analyze financial data
• Strong client relationship management skills
• Excellent interpersonal and communication skills

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.